Restaurant and Bar Supervisor - Jazzboline Restaurant
Jazzboline Restaurant & Bar · Eggertsville, NY, US
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About the Role
This is a hands-on leadership position for someone who understands that exceptional hospitality starts with an engaged and supported team. As Restaurant and Bar Supervisor, you'll be visible on the floor throughout service, helping restaurant and bar employees, responding to guest needs, coordinating with the culinary team, and stepping in wherever needed to keep operations moving. You'll help create an environment where expectations are clear, employees feel supported, and guests receive the warm, attentive service that defines Jazzboline.
Responsibilities
- Supervise restaurant and bar operations during assigned shifts, maintaining service, quality, and hospitality standards
- Lead, support, coach, and develop front-of-house employees
- Assist with training, scheduling, employee development, and performance management
- Communicate with culinary leadership and kitchen staff to ensure smooth, coordinated service
- Be present and engaged on the restaurant floor, supporting the team during busy service periods
- Respond to guest questions, concerns, comments, and service issues in a professional and timely manner
- Help maintain an atmosphere of genuine hospitality, teamwork, accountability, and professionalism
- Monitor shift revenues and assist with restaurant reporting and administrative responsibilities
- Support restaurant systems and point-of-sale operations
- Ensure restaurant, bar, service areas, and equipment are maintained according to cleanliness, sanitation, and safety standards
- Identify opportunities to improve restaurant procedures, service, and overall operations
- Assist restaurant leadership with special projects and additional operational needs as assigned
Requirements
- 1 to 2 years of related restaurant, bar, hospitality, or supervisory experience
- A working knowledge of restaurant and food & beverage operations
- Strong communication and interpersonal skills
- The ability to coach, guide, and provide direction to employees
- A guest-focused mindset with the ability to resolve concerns professionally
- Strong organization and problem-solving skills
- The ability to remain composed and engaged in a fast-paced restaurant environment
- A commitment to cleanliness, sanitation, safety, and quality service
- The ability to work collaboratively with both front-of-house and culinary teams
- Flexible schedule, including evenings, weekends, holidays, and event days based on restaurant and business needs
- Comfortable with prolonged standing and walking, bending and kneeling as needed
- Regularly lifting, pushing, pulling, or carrying approximately 20 to 40 lbs.
Skills
- Communication
- Interpersonal skills
- Coaching
- Guidance
- Direction
- Guest-focused mindset
- Problem-solving
- Organization
- Composure
- Teamwork
- Accountability
- Professionalism
- Cleanliness
- Sanitation
- Safety
- Quality service
Location
- Amherst, NY
- Buffalo, NY
- Williamsville, NY
- Erie County
Work Type
- Onsite
Experience Level
- 1-2 years of related experience
Education Level
- Post-high school education in hospitality, food & beverage, business, or a related field is preferred.
Salary/Compensations
- $25.00 - $27.00 per hour
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Life Insurance
- HSA & FSA
- Paid Time Off
- Marriott Hotel Employee Discounts
About the Company
- Jazzboline Restaurant & Bar is locally owned and locally operated by Iskalo Development.
- Located on our hospitality campus in Amherst, Jazzboline is a robust food and beverage operation featuring à la carte dining, a full-service bar, Sunday Jazz Brunch, and private events and celebrations in the Jazzboline Ballroom.