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About the Role
As a Patient Care Coordinator, you'll create positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You will help patients feel welcome and supported during treatment or appointments and assist them with financial arrangements.
Responsibilities
- Create a welcoming atmosphere for patients and greet each patient with a warm welcome.
- Assist patients with check in/check out procedures, including insurance verification.
- Schedule appointments.
- Provide information about services and payment options.
- Guide patients through their visit with ease and professionalism.
- Express appreciation to patients for choosing us for their dental care.
- Treat everyone with respect and professionalism.
Requirements
- At least one year of related experience.
- Knowledge of dental terminology.
- Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
Skills
- Communication skills
- Interpersonal skills
- Customer service
Experience Level
- 1+ year related experience
Benefits
- Paid time off (PTO)
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- Telemedicine
- Flexible spending accounts
- Life insurance
- Disability insurance
- Employee discount programs
- Pet insurance
- 401k plan
About the Company
- Smile Brands supports over 650 affiliated dental practices across 28 states with a mission of delivering Smiles For Everyone!®.
- Our portfolio includes regional and local dental brands.
- This role is associated with an affiliated dental office.
Equal Opportunity
- Smile Brands Inc. and all Affiliates are Equal Opportunity Employers.
- We celebrate diversity and are committed to providing an inclusive workplace for all employees.
- We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws.
- Requests for accommodation due to a disability can be made by contacting careers@smilebrands.com.