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About the Role

Lead the guest-facing operations of a high-volume corporate dining program serving 300–500 guests daily. This role is highly visible on the floor, leading a team, engaging with guests and clients, and ensuring an exceptional experience. The operation is expanding to a larger location near 6th Avenue, nearly doubling in size and staffing.

Responsibilities

Lead, coach, and motivate a team of front-of-house associates to deliver exceptional hospitality.
Manage 3 FOH attendants/cashiers and support staffing, scheduling, training, and performance development.
Oversee daily café, retail, POS, cash handling, and guest service operations.
Serve as a visible and approachable leader for guests, clients, and visitors.
Maintain a neat, clean, welcoming, and professional dining environment.
Monitor service standards, presentation, and overall guest satisfaction.
Partner with culinary and catering teams to ensure seamless service execution.
Quickly and professionally address guest concerns and operational challenges.
Support the operation through periods of high volume, serving 300–500 guests daily.
Ensure compliance with company, food safety, sanitation, and operational standards.
Help prepare the team for the upcoming expansion into a larger, significantly scaled operation.

Requirements

2–3+ years of leadership experience in hospitality, foodservice, catering, restaurants, hotels, or corporate dining.
High-volume foodservice or hospitality experience strongly preferred.
Energetic, hands-on leadership style with the ability to hit the ground running.
Professional, polished presence with strong client and guest interaction skills.
Proven ability to lead, motivate, coach, and develop a team.
Strong communication, organization, and problem-solving skills.
Experience with POS systems and cash management preferred.
Ability to thrive in a fast-paced, constantly changing environment.
Passion for hospitality and creating an exceptional guest experience.
Ability to remain on your feet for approximately 70% of each shift.
Ability to regularly walk the dining space and actively support service operations.
Ability to lift up to 25 pounds occasionally.

Skills

Hospitality
Foodservice
Catering
Restaurant management
Hotel management
Corporate dining
Team leadership
Coaching
Motivation
Staffing
Scheduling
Training
Performance development
Café operations
Retail operations
POS systems
Cash handling
Guest service
Client relations
Service standards
Guest satisfaction
Culinary partnerships
Catering partnerships
Problem-solving
Communication
Organization
Sanitation
Food safety

Location

New York, NY

Work Type

Full-time

Experience Level

2-3+ years of leadership experience

Salary/Compensations

$65,000 - $80,000 per year

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

FLIK is a member of Compass Group USA.
Our people are the key to our success, earning the trust and loyalty of our clients through their decisions, actions, and attitudes.
We hire individuals who share our passion for food and hospitality, and we foster their growth through encouragement, recognition, and hands-on training.
We offer a career where associates can flourish, not just have a job.

Equal Opportunity

Compass Group is an equal opportunity employer.
We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening.