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About the Role
Lead business transformation initiatives in In Life Customer Service (New Business, Policy Admin., Claims, and Contact Ctr.) to enhance customer experience and improve operational efficiency. Responsibilities span strategy development, project planning, execution, and stakeholder collaboration, including KPI management and budget planning and control. We welcome candidates who are proactive, logical thinking, and capable of driving change independently.
Responsibilities
- Lead business transformation initiatives aimed at enhancing customer experience and improving operational efficiency in In Life Customer Service.
- Manage responsibilities from strategy development and project planning to execution and stakeholder collaboration.
- Involve in KPI management, and budget planning and control.
Requirements
- Hands-on experience in BPR and project planning and lead.
- Basic knowledge and experience in KPI, budget and performance management with operational structure.
- Strong communication skills for working across departments and with stakeholders.
- Self-starter with the ability to identify issues and take initiative.
- Business-level Japanese.
Skills
- Business Process Reengineering (BPR)
- Project planning and lead
- KPI management
- Budget planning and control
- Communication skills
- Problem identification and resolution
- Business-level Japanese
- Understanding digital transformation, automation, AI and EUD
- Business-level English
Location
- Shirokanedai Head Office
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Commensurate with current annual salary, abilities, and experience, according to our company regulations.
About the Company
- AXA Life was established in 1994 as a member company of AXA. Leveraging AXA's global knowledge and experience, we serve 3.15 million customers with 5.71 million contracts.
- Since the founding of AXA Life Japan in 1934, we have built partnerships with 511 Chambers of Commerce, private companies, and government agencies nationwide.
- We offer a wide range of products including death benefits, medical/cancer coverage, annuities, and asset building, as well as advice on corporate welfare and life management.