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About the Role

The Patient Experience Associate at UHS Chenango Memorial Hospital is the first point of contact for patients and families, ensuring a welcoming and organized experience. This role involves greeting patients, scheduling appointments, completing registrations, verifying insurance, collecting payments, and maintaining accurate records in Epic, while upholding patient privacy and collaborating with care teams.

Responsibilities

Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive patient experience.
Perform patient registration, scheduling, and insurance verification in accordance with organizational policies and accuracy standards.
Provide timely and accurate information to patients regarding appointments, wait times, and services to support visit flow and satisfaction.
Collect point-of-service payments, including copays and outstanding balances, to support financial integrity and patient understanding.
Maintain patient records by scanning and documenting information in Epic to ensure complete and accessible medical records.
Contribute directly to patient experience, operational efficiency, and front-end revenue cycle outcomes.
Exercise judgment within defined procedures to address patient needs and escalate issues appropriately.
Work under general supervision while maintaining accountability for assigned daily responsibilities.
Collaborate with clinical and administrative team members to support coordinated patient care and office operations.
Support operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle; maintain eligibility to meet organizational driving requirements when such travel is necessary.
Adhere to HIPAA guidelines when accessing and communicating patient demographic and insurance information.
Follow organizational policies and procedures related to registration, scheduling, and financial processes.
Support compliance with HFAP, New York State Department of Health, infection control, and other regulatory standards.
Complete required training, education, and competency validations within established timelines.
Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks.
Participate in performance improvement activities to support continuous improvement within the office.
Maintain awareness of supplies and coordinate restocking to support uninterrupted operations.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions.
Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
Perform additional responsibilities as required to meet department and organizational needs.

Requirements

High School Diploma or equivalent
Driver License
At least 1 year of customer/patient-facing experience directly interacting and communicating with the public
At least 1 year of healthcare experience working in the healthcare industry in any job function
Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role

Skills

Epic
HIPAA
Customer Service
Patient Registration
Appointment Scheduling
Insurance Verification
Payment Collection
Data Entry
Communication
Problem-Solving
Teamwork
Cybersecurity Awareness

Location

Chenango Memorial Hospital

Work Type

Full-time
Day Shift

Experience Level

1+ year customer/patient-facing experience
1+ year healthcare experience
Up to 1 year technical/systems experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$16.35 - $21.49 per hour

Benefits

Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
Flexible plan options and coverage tiers
Discounted childcare through Bright Horizons
Voluntary benefits like pet insurance, legal services, and identity theft protection
PTO starts accruing from day one
403(b) retirement plan with company match
Flexible spending accounts
Access to financial advisors
Up to $400/year in wellness rewards
24/7 EAP counseling
Virtual mental health support
Food pantry
PTO donation program
Professional attire through the Classy Closet
Access to 100,000+ online courses
Leadership programs
Tuition reimbursement
Clinical ladders
Internal mobility

About the Company

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

Equal Opportunity

United Health Services is an Equal Opportunity Employer.