Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Medical Receptionist role.
Rezi rewrites your resume against Trinity Health's job description. Free.
Tailor your resume to this Senior Medical Receptionist role.
Rezi rewrites your resume against Trinity Health's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Medical Receptionist posting at Trinity Health — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Medical Receptionist posting at Trinity Health — free, in seconds.
About the Role
This position is located at 5 Palisades Drive, Albany. St. Peter's Health Partner's cares for more people in more places. This role offers career opportunities and quality of life, with a strong orientation program, generous tuition allowance, and career development. Work schedule is Monday – Friday Office Hours.
Responsibilities
- Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
- Scheduling and registration
- Check-in
- Check-out
- Charge entry/claims
- End of day processes
- Document processing
- Scanning
- Inbox monitoring
- Ensure distribution of work throughout the team is sufficient to meet daily schedules.
- Display leadership qualities.
- Manages daily staffing needs in coordination with office and float pool managers.
- Serve as a mentor and role model to all colleagues.
- Schedules patient appointments to maximize patient access.
- Handles all incoming calls and directs appropriately.
- Registers patient, obtains necessary consent forms and patient demographic data.
- Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
- Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
- Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
- Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
- Obtains referrals for specialist office visits.
- Consistently and accurately passes charges in accordance with office policies and procedures.
- Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
- Maintains patient confidentiality and adheres to HIPAA regulations.
- Works cooperatively with all team members to ensure quality patient care at all times.
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
- Cross covers other areas needed.
Requirements
- Strong leadership skills required.
- Demonstrated proficiency with Microsoft Office product and other computer applications.
- Demonstrated experience with delivering successful customer service.
- Demonstrated experience with handling multiple priorities in a deadline driven environment.
- Managing difficult customers respectfully and without confrontation.
- Ability to lift 25 lbs.
Skills
- Leadership
- Microsoft Office
- Customer Service
- Handling multiple priorities
- Deadline driven
- Managing difficult customers
- Medical office experience
Location
- Albany
Work Type
- Full-time
- Day Shift
Experience Level
- Previous medical office experience preferred
Education Level
- High School Diploma/Equivalent Required
- Associate’s degree preferred
Salary/Compensations
- $18.50 - $23.90 per hour
Benefits
- Generous tuition allowance
- Career development
About the Company
- Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.