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About the Role
The Client Advisor will guide each customer on a journey through our company values and cultural heritage, understanding their needs to build long-term, profitable relationships. Together with the team, the Client Advisor is responsible for achieving collective milestones by reaching individual goals.
Responsibilities
- Ensuring a unique customer experience, setting the stage for a long-term relationship, taking responsibility for all phases of the sale, being familiar with after-sales and clienteling, and creating a pleasant and welcoming atmosphere.
- Achieving excellent sales performance and results.
- Implementing and supporting visual standards in cooperation with the Visual Merchandising Central Europe team in the store; responsible for replenishment and stock management.
- Active cooperation during the preparation and execution of inventories.
- Effective and enthusiastic teamwork; conveying energy and motivation and being a reliable partner.
Requirements
- Previous experience in sales activities.
- Experience in Fashion/Luxury/Retail is an advantage.
- Passion for retail and customer service; excellent customer and service orientation, commercial mindset.
- Excellent understanding of the luxury segment itself, as well as the products associated with it.
- Fluent German and good English skills, other languages are an advantage.
- Strong communication skills.
- Willingness to develop within the company.
- Affinity for a digital environment, as well as openness to new working approaches.
Skills
- Sales
- Customer Service
- Clienteling
- Visual Merchandising
- Stock Management
- Inventory Management
- Teamwork
- Communication
Location
- Berlin KaDeWe
Work Type
- Part-time (24 hours)
About the Company
- MONCLER is a company that values its cultural heritage and aims to build long-term relationships with its customers.
Equal Opportunity
- The Moncler Group is an equal opportunity employer, meaning we do not discriminate on the basis of ethnic origin, skin color, religion, civil status, age, nationality, descent, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, or sexual orientation. We value diversity and are committed to creating an inclusive environment for all employees.