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About the Role

The SailPoint operations engineer is responsible for the day-to-day administration, support, and operational stability of the IGA platform. This role will monitor and troubleshoot SailPoint operations, support identity lifecycle and access governance processes, and partner with engineering, application, and infrastructure teams to resolve issues and maintain platform performance.

Responsibilities

Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution.
Monitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs.
Investigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems.
Manage SailPoint encryption keys, keystores, certificates and trust stores.
Manage SSL/TLS Certificate for SailPoint application servers, connectors, APIs, databases, and other integrated systems.
Perform production support activities, including configuration changes, testing, deployments, and post-release validation.
Support SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations.
Support SailPoint upgrades, patches, vulnerability remediation, and performance improvements.
Maintain operational documentation, runbooks, knowledge articles, and audit evidence.
Identify recurring issues and opportunities for automation and process improvement.
Partner with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to resolve complex operational issues.
Participate in on-call or after-hours support as required.

Requirements

Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Engineering, Network, or Information Security.
7+ Years of experience in SailPoint support.
Experience in working with agile methodology.
Experience with issue tracking systems like JIRA or Azure DevOps.
Experience with on-boarding different connector types etc., Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure etc.
Strong knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies.
Experience in developing a custom jar file using ANT/MAVEN as per the business requirements to integrate with SailPoint IIQ.
Implementation experience of ServiceNow and CyberArk integration with SailPoint IIQ.
Experience in Multi-domain Active Directory Forest/multi-forest configuration to enable cross-domain and cross-forest group memberships in IIQ.
Enabling communications over Transport Layer Security (TLS) protocol and certificate installation is a plus.
In-depth knowledge of OOTB components like Connectors, SoD Policies, Role Based Access Control (RBAC), Workflows, Certifications, Birthright provisioning, Provisioning/Deprovisioning etc.
Experience with UI technologies like JS, Angular, Angular JS etc., is an advantage.
Experience with other IAM Tools like CyberArk, PING, OKTA, RSA SecureID etc., is an advantage.
Broad understanding overall IAM Program within an Organization.
Strong interpersonal, collaboration, and communication skills.
Ability to handle strong-minded customers effectively and professionally.

Skills

SailPoint
IGA platform administration
Identity lifecycle management
Access governance
Incident management
Troubleshooting
Provisioning
Deprovisioning
Account aggregation
Identity refresh
Certifications
Scheduled jobs
Workflow management
Connector error resolution
Data synchronization
Encryption key management
Keystore management
Certificate management
Trust store management
SSL/TLS Certificate management
Production support
Configuration management
Testing
Deployment
Post-release validation
JDBC
RACF
File-based integrations
Upgrades
Patching
Vulnerability remediation
Performance improvement
Operational documentation
Runbooks
Knowledge articles
Audit evidence
Automation
Process improvement
IAM engineering
Cybersecurity
PKI
Infrastructure management
Network management
Database management
Application support
Agile methodology
JIRA
Azure DevOps
Active Directory
Web Services
SCIM 2.0
Delimited data
AWS
Azure
Java/BeanShell
SQL
REST APIs
XML
Enterprise technologies
ANT/MAVEN
ServiceNow integration
CyberArk integration
Multi-domain Active Directory Forest configuration
Multi-forest Active Directory configuration
Cross-domain group memberships
Cross-forest group memberships
Transport Layer Security (TLS)
Connectors
SoD Policies
Role Based Access Control (RBAC)
Workflows
Birthright provisioning
Provisioning/Deprovisioning
JS
Angular
Angular JS
PING
OKTA
RSA SecureID
IAM Program understanding
Interpersonal skills
Collaboration skills
Communication skills

Location

Remote eligible in NC, TX, FL

Work Type

Remote

Experience Level

4 years' experience
8 years' experience
7+ Years of experience in SailPoint support

Education Level

Bachelor's Degree
High School Diploma or GED/Equivalent

Benefits

Competitive, thoughtfully designed and quality benefits program

About the Company

First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.