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About the Role
IMPACCT Brooklyn is seeking a dedicated Case Manager to manage a diverse caseload of vulnerable and/or at-risk adults. The ideal candidate will prioritize client health and safety, demonstrate strong teamwork skills, and be responsible, reliable, and accountable. We are looking for someone who brings a genuine passion for helping others and thrives in high-pressure environments. If you are committed to making a difference in the lives of those in need, we encourage you to apply.
Responsibilities
- Manage a caseload of 17 chronically homeless individuals living with HIV/AIDS, who may have a history of substance use and/or mental illness
- Adhere to the Social Work Code of Ethics
- Provide person-centered, comprehensive intensive case management services to clients with co-occurring mental health and substance use disorders
- Develop clients’ self-identified bi-annual treatment service plans and objectives; complete bi-annual assessments of service needs and an annual psychosocial assessment
- Assist clients in advocating and obtaining benefits, entitlements and legal services
- Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
- Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
- Assist clients in obtaining and, if possible, achieving independent living
- Provide weekly face-to-face case management services and monthly home inspections
- Maintain community partnerships with medical providers, treatment centers, and detox and rehabilitation programs
- Present psychosocial needs, strengths, and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
- Ensure the integrity and confidentiality of all client information
- Participate in 6 job development training courses per year
- Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
- Provide accurate and up-to-date client documentation in the HMIS Database System
- Facilitate group sessions
- Perform other duties as required
Requirements
- Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior
- Knowledge of Person-Centered and strengths-based methodology
- Knowledge of motivational interviewing and other informational gathering techniques
- Knowledge of the theories of group interaction and therapeutic intervention
- Knowledge of geriatric population
- Knowledge of mental illness and common psychiatric diagnosis
- Knowledge of substance abuse issues/concerns
- Ability to engage, motivate, and build trust with clients living with HIV/AIDS, serious mental illness, and substance use disorders
- Ability to write meaningful, concise, and accurate progress notes and correspondence
- Strong communication and active listening skills, with the ability to advocate effectively on clients’ behalf with providers, government agencies, and community partners
- Compassionate, client-centered approach to supporting individuals in crisis or navigating difficult transitions
- Strong organizational and time-management skills to manage a full caseload, meet documentation deadlines, and coordinate with multiple providers
- Critical thinking and problem-solving skills to help clients identify solutions and achieve their goals
- Bachelor’s degree in social work, human services, psychology, or a related field preferred; associate’s degree with 3 years’ case management experience will be considered
- Minimum 2 years of case management experience serving vulnerable populations; supportive housing or residential setting preferred
- Knowledge of case management principles, community resources, and benefits and entitlement systems (e.g., Medicaid, SSI/SSDI, HASA)
- Experience working with individuals living with HIV/AIDS, mental illness, and substance use issues a plus
- Working knowledge of computer programs including email, Microsoft Word, and PowerPoint; HMIS database experience a plus
- Must be willing to work a flexible schedule
- Fluency in the English language is required; Spanish-speaking ability is preferred
- The role involves a mix of administrative tasks and direct engagement with program participants, including formerly homeless individuals with mental illness, substance use disorders, and health conditions
- The role requires the ability to sit or stand for long periods, occasionally lift up to 25 pounds, move around the building, and travel between IMPACCT Brooklyn sites
- The employee will regularly interact face-to-face with clients, some potentially in crisis or exhibiting mental health or substance use behaviors, and must follow safety, de-escalation, and confidentiality protocols
- Regular interactions with clients and staff promote a supportive, trauma-informed atmosphere, and flexible scheduling may be needed for programs or events
Skills
- Social Work
- Counseling
- Human Behavior
- Person-Centered Methodology
- Strengths-Based Methodology
- Motivational Interviewing
- Group Interaction
- Therapeutic Intervention
- Geriatric Population Knowledge
- Mental Illness Knowledge
- Psychiatric Diagnosis Knowledge
- Substance Abuse Issues Knowledge
- Client Engagement
- Client Motivation
- Trust Building
- Progress Note Writing
- Correspondence Writing
- Communication Skills
- Active Listening
- Advocacy
- Client-Centered Approach
- Organizational Skills
- Time-Management Skills
- Critical Thinking
- Problem-Solving Skills
- Case Management Principles
- Community Resources Knowledge
- Benefits and Entitlement Systems Knowledge
- Computer Proficiency (Email, Microsoft Word, PowerPoint)
- HMIS Database Experience
- Spanish-Speaking Ability
Location
- Brooklyn, NY
Work Type
- Full Time
- On-site
Experience Level
- 2 years case management experience serving vulnerable populations
- 3 years case management experience (with Associate's degree)
Education Level
- Associate's Degree
- Bachelor's Degree in social work, human services, psychology, or a related field
Salary/Compensations
- $26.60 - $32.00 Hourly
Benefits
- Paid time off including vacation
- Personal holidays
- 403(b)
- 529 Plan
- Tuition reimbursement
- Flexible Spending Account
- Medical insurance
- Employee Assistance Program
- Other fringe benefits
About the Company
- IMPACCT Brooklyn is a nonprofit organization focused on social services.
- The organization operates within a social services supportive housing environment.
- The work environment is an office within a residential supportive housing setting.
- The company is a drug-free workplace.
Equal Opportunity
- IMPACCT Brooklyn is an equal opportunity employer and complies with applicable ADA regulations.
- All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws.
- Equal access to programs, services, and employment is available to all qualified persons.
- Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.