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About the Role
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner. Maintains the overall cleanliness of the front-line department.
Responsibilities
- Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures and compliance.
- Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect.
- Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards.
- Greet, Anticipate, Appreciate (GAA).
- Fast, Friendly Full, Fresh, Clean.
- Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD - Grand opening look daily.
- Ensure all items are stocked and promotional plans are executed.
- Maintain visible accurate signage.
- Maintain a clean and organized environment, inside, and out.
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
- Exhibit clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to our BJ’s Loyalty programs.
- Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs and Rewards redemption.
- Provide a high level of customer service to Members.
- Check Members out in a timely and efficient manner.
- Scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
- Fill shopping carts when necessary and assist at self-checkout stations.
- Collect payments via cash, check, or other charge payments from members.
- Issue receipts or change due to Members.
- Stay up to date on all merchandise promotions, advertisements, and product information.
- Discount purchases by scanning and redeeming coupons.
- Maintain the cleanliness of the frontline area.
- Assist in general club housekeeping when necessary.
- Return re-sellable merchandise to the sales floor area.
- Manage self-checkout and scan and pan lanes.
- Assist Members with operations and technical difficulties.
- Meet cashier productivity expectations.
- Maintain all club policies and procedures.
- Perform other duties as assigned, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Requirements
- Basic math skills preferred.
- Prior cashier or sales experience preferred.
- Familiarity with AI tools, including ChatGPT, is recognized and valued.
- Application should reflect your own skills, experiences, and insights rather than AI-generated responses.
Skills
- Customer service
- Cashier
- Sales
- Scanning merchandise
- Payment processing
- Membership verification
- Membership renewal
- Membership upgrading
- Inventory counts
- Coupon redemption
- Housekeeping
- Operating point-of-sale systems
- Operating self-checkout stations
- AI tools
Work Type
- Full-time
Salary/Compensations
- $18.00 - $21.60
Benefits
- Weekly Pay
- Daily Pay
- Free BJ’s Memberships
- Generous Paid Time Off
- Flexible and Affordable Health Benefits
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan
About the Company
- BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
- Our team members are at the heart of everything we do.
- We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.
- When you grow, we grow.