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About the Role
The Analytics, Modeling & Insights (AMI) organization is seeking an intellectually curious, business-minded analyst to turn complex data into insights that shape what comes next. As part of the Channel and Consumer Client Insights team, you will apply quantitative analysis to deepen understanding of consumer clients, their behaviors, journeys, and interactions across channels. Your work may span client segmentation and profiling, audience development, advanced behavioral analytics, and insights from various client interaction points. You will uncover meaningful patterns and translate them into strategies that improve client experiences and business outcomes.
Responsibilities
- Translate complex client and channel data into meaningful insights, owning quantitative work from business question through actionable recommendation.
- Analyze client, household, transaction, and interaction data to identify patterns, needs, and opportunities that inform business strategy and improve client experiences.
- Examine how clients engage over time and across touchpoints to deepen understanding of behaviors, journeys, relationships, and channel usage.
- Develop client profiles, segments, and actionable audiences that illuminate meaningful differences and support targeted business decisions.
- Use appropriate statistical, behavioral, and quantitative techniques to evaluate trends, relationships, cohorts, and performance.
- Generate insights across financial centers, ATMs, contact centers, IVR, chat, and digital experiences to identify opportunities to simplify service and improve how clients engage.
- Improve approaches for organizing, classifying, and interpreting client and interaction data to increase the quality and usefulness of insights.
- Build reproducible data sets, code, methodologies, and documentation that can scale into reusable analytic assets and data products.
- Translate complex analysis into concise, executive-ready narratives, visualizations, and recommendations that drive action.
- Work with business, strategy, data, technology, risk, and analytics partners to clarify objectives and deliver timely, decision-relevant work.
- Lead assignments from intake through delivery while maintaining quality, documentation, and applicable data, privacy, risk, and analytic standards.
Requirements
- Demonstrated experience as an innovative thinker, self-starter, and creative problem solver who is intellectually curious and willing to challenge the status quo.
- Experience performing quantitative analysis using large, complex, or multi-source data sets.
- Technical and analytical aptitude to perform data analysis, trending, segmentation, behavioral analysis, and other statistical techniques.
- Proficiency in SQL and at least one analytical programming language or statistical tool, such as Python, R, SAS, or an equivalent platform.
- Ability to structure ambiguous business questions, select an appropriate analytical approach, validate results, and develop practical recommendations.
- Crisp written and verbal communication skills, including the ability to explain complex concepts and develop compelling presentations for varied audiences.
- Strong attention to detail, ability to manage competing priorities, and effectiveness working independently and across teams.
Skills
- SQL
- Python
- R
- SAS
- Statistical modeling
- Machine learning
- Experimental design
- Time-series analysis
- Cohort analysis
- Measurement approaches
Location
- Boston, MA
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor’s degree in statistics, mathematics, economics, finance, data science, computer science, engineering, business analytics, or a related quantitative field, or equivalent relevant experience.
Salary/Compensations
- $84,200.00 - $124,000.00
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support
About the Company
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
- We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
- We value the unique perspectives individuals bring from all backgrounds and career paths.
- Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
- At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Equal Opportunity
- We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.