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About the Role

The Community Health Worker (CHW) – Alameda County serves a dual role as both a direct service provider to community members and the primary on‑the‑ground anchor for Homebridge’s Community Health Worker services in Alameda County under the Alameda Alliance for Health (AAH) contract. This role plays a critical part in launching, operationalizing, and scaling Homebridge’s CHW footprint in Alameda County by developing a deep understanding of the AAH contract and translating requirements into day‑to‑day workflows.

Responsibilities

Provide direct CHW services to clients, including outreach, engagement, health education, care navigation, and care coordination.
Support clients in accessing and navigating medical, behavioral health, and social service systems.
Conduct assessments, screenings, and follow‑ups aligned with CHW and Medi‑Cal/CalAIM program guidelines.
Assist clients with appointments, referrals, documentation, and follow‑through on care plans.
Build trusting relationships with clients using trauma‑informed, culturally responsive, and strengths‑based approaches.
Advocate on behalf of clients to address barriers to care, housing stability, and overall well‑being.
Document all services accurately and timely in required systems to meet contract and compliance standards.
Serve as Homebridge’s primary CHW point‑of‑contact for Alameda County service delivery during the initial contract and program launch phase.
Develop deep working knowledge of Alameda Alliance for Health (AAH) contract requirements, CHW guidelines, service definitions, and reporting expectations.
Support translation of contract and MCP requirements into day‑to‑day CHW workflows, tools, and practices.
Identify early implementation gaps, risks, or operational challenges and elevate them proactively to leadership.
Support continuous refinement of intake, care pathways, documentation, and service delivery processes for Alameda CHW services.
Contribute to development of SOPs, job aids, workflows, and training resources related to Alameda CHW operations.
Support accurate and compliant documentation to meet AAH, Medi-Cal, and CHW program requirements.
Assist with tracking service activities, outputs, and required data elements for internal monitoring and external reporting.
Participate in quality improvement efforts by identifying trends, challenges, and opportunities in service delivery.
Support preparation for audits, reviews, or MCP check‑ins as requested by leadership.
Ensure services are delivered in alignment with Homebridge policies and applicable county, state, and MCP requirements.
Build and maintain strong working relationships with Alameda County providers, community‑based organizations, and referral partners.
Support coordination with AAH, clinical partners, and care teams to ensure integrated, high‑quality client care.
Represent Homebridge professionally in meetings, case conferences, and collaborative spaces as appropriate.
Support outreach and relationship‑building efforts to grow referral pathways and program visibility in Alameda County.
Provide field‑based insights to leadership to inform program design, staffing models, and future scaling of CHW services.
Support onboarding and peer guidance for future Alameda‑based CHWs as the program grows.
Contribute to early “build and stabilize” efforts that position Alameda CHW services for long‑term sustainability.
Perform other related duties that support program launch, stabilization, or expansion as assigned.

Requirements

High school diploma or equivalent required
State-recognized CHW/P/R Certificate or at least 2000 hours/1 year of full-time work as a CHW/P/R required
2-3 years’ experience in community-based or healthcare settings preferred
Must be able to travel on foot or via public transportation or personal vehicle to all parts of San Francisco for performance of job duties.

Skills

Community-rooted and systems-oriented approach
Ability to engage deeply with clients
Ability to establish processes, tools, and practices that support program sustainability, compliance, and growth
Trauma-informed care
Culturally responsive approaches
Strengths-based approaches
Care navigation
Care coordination
Health education
Client outreach and engagement
Documentation and reporting
Quality improvement
Partnership and stakeholder engagement
Program development

Location

Alameda County
San Francisco

Work Type

Hybrid
Office-based
Community-based

Experience Level

2-3 years experience in community-based or healthcare settings preferred

Education Level

High school diploma or equivalent
State-recognized CHW/P/R Certificate or at least 2000 hours/1 year of full-time work as a CHW/P/R

About the Company

Homebridge believes that quality care comes from skilled and supported caregivers.
As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients.
In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.

Equal Opportunity

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.