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About the Role
Responsible for all on-site business activities for a specifically assigned customer account, ensuring the highest levels of service and client satisfaction while maximizing customer satisfaction, add-on sales, and profitability.
Responsibilities
- Monitors and ensures compliance with established workflow processes and procedures.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Supervises efficient and economical utilization of equipment, materials, and labor.
- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
- Ensures effective performance management with direct reports and oversees the overall process.
- Ensures effective two-way communication with direct reports and within the area of responsibility.
- Establishes a working familiarity with equipment capabilities and maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training, and exchange of information.
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
- Responsible for maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.
Requirements
- Requires 5 years of related experience and management of two or more regular full-time employees.
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
- Must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
- The Company will not pursue or support visa sponsorship.
Skills
- Customer service
- Communication skills
Location
- On-site
Work Type
- Full-Time
Experience Level
- 5 years of related experience
- Management of two or more regular full-time employees
Education Level
- Associates degree or equivalent
- Bachelor's degree in a relevant field preferred
Salary/Compensations
- $66,300 - $68,700/ year
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Canon welcome kit
- Official merch
About the Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
- With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
- Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
- Learn more about Canon at www.usa.canon.com and connect on LinkedIn at https://www.linkedin.com/company/canonusa.
- Where Talent Fosters Innovation.
- Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
- Our employees have a strong work ethic, creativity, and a cooperative spirit.
- We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
- There is a strong sense of pride in what we do individually and together as a team.
- Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.