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About the Role
The Controls and Customer Outcomes (CCO) team drives sustainable enhancements to business practices and processes, delivering better outcomes for customers, shareholders, and the community through preventing, detecting, and responding to issues, and embedding change. The Control Assurance Senior Manager will be responsible for Controls Assurance activities within the Retail Banking Services (RBS) Line 1 team.
Responsibilities
- Support RBS in designing and implementing preventative controls for better risk and compliance outcomes.
- Ensure effective control design for new and changing processes and operations, supporting business implementation.
- Support RBS Line 1 in designing, developing, and embedding a continuous assurance model.
- Assist RBS Line 1 Risk teams in embedding effective controls by providing feedback and recommending enhancements.
- Manage Control Assurance Program (CAP) testing, including reviewing test plans and reporting on findings.
Requirements
- Strong background in operational risk management with expertise in Control Assurance, benchmarking, and advanced analytical procedures, gained through experience in banking or financial services.
- Proven people leadership with the ability to lead and manage large teams, motivate and support team members, foster a collaborative and inclusive culture, and drive high performance.
- Skilled in using data and analytics to test controls, solve problems, and deliver meaningful risk and assurance outcomes.
- Excellent interpersonal skills with the ability to build relationships, influence decisions, and collaborate effectively with stakeholders at all levels.
- Clear and confident communicator, both in writing and verbally.
Skills
- Operational risk management
- Control Assurance
- Benchmarking
- Advanced analytical procedures
- Data and analytics
- Problem-solving
- Interpersonal skills
- Relationship building
- Influencing decisions
- Collaboration
- Written communication
- Verbal communication
Location
- Retail Banking Services (RBS)
Work Type
- Hybrid
Experience Level
- Senior Manager
Benefits
- Flexibility to balance where work is done
- At least half of their time each month connecting in office
- Flexible working options including changing start and finish times
- Part-time arrangements
- Job share
About the Company
- We are a diverse team focused on building a simpler, better bank.
- The Controls and Customer Outcomes (CCO) team resides within the Retail Bank.
- Commonwealth Bank Group (including Bankwest, x15ventures)