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About the Role
As Director of Information Technology & Data, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. This role is vital to the success of Four Seasons New York Downtown, allowing you to contribute new ideas, offer solutions, and collaborate with all departments.
Responsibilities
- Work on site at the property
- Maintain harmonious and professional relationships with all departments and Home Office
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
- Relate to all levels of management
- Assist hotel guests with technical requirements and issues
- Actively participate in quarterly Regional Systems meetings, sharing ideas and best practices
- Provide high levels of service and support to admin users as per contracted Service Level Agreement
- Ensure critical systems (Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales) are available twenty-four (24) hours per day
- Establish and maintain user procedures and hardware familiarization for all systems
- Establish and maintain system security procedures consistent with control requirements and corporate policy
- Maintain accurate records of system files, software and hardware issues, and service requirements
- Maintain effective support for end-user support processes and other systems (back office, sales & catering, human resources, etc.)
- Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance (wired & wireless), and Network protection & failover tools implementation
- Administer Microsoft applications, connection to global VPN, and other communication tools
- Establish, maintain, test, and monitor backup plans for all systems
- Maintain and promote Four Seasons core technology standards
- Participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects, and technology implementations
- Provide direct guest support and quality support to function rooms and conference services
- Assist the Director of Finance in administering IT related maintenance and services contracts
- Recommend new applications to streamline business processes and improve workflow
- Negotiate and execute computer and data communications contracts
- Implement technology “best practices” from other Four Seasons properties
- Establish product lifecycle management for hardware/software and 10-year capital planning for technology
- Prepare IT operating budgets and IT capital budgets
- Present a business case for all IT expenses
Requirements
- Bachelor degree in Finance, IT or a related field (preferred)
- Excellent communication and organizational skills
- High attention to detail, problem-solving abilities, and a proactive mindset
- Fluent in English, written and verbal
- Five years experience in Hotel IT
- Minimum two years experience as Hotel Director of IT
- Project Management and knowledge of hospitality applications- PMS, HSIA, POS are assets
Skills
- Project Management
- Hospitality applications (PMS, HSIA, POS)
- Network support & security
- Active Directory maintenance
- Server Infrastructure maintenance
- Network Infrastructure maintenance (wired & wireless)
- Network protection & failover tools implementation
- Microsoft applications administration
- Global VPN connection
- Backup plan management
- IT Core Standards
- Desktop OS and applications support
- IT related maintenance and services contracts
- Computer and data communications contracts
- Product lifecycle management
- IT operating budgets
- IT capital budgets
Location
- New York Downtown
Work Type
- Onsite
- Full-time
Experience Level
- Five years experience in Hotel IT
- Minimum two years experience as Hotel Director of IT
Education Level
- Bachelor degree in Finance, IT or a related field (preferred)
Salary/Compensations
- $140,000- $145,000
Benefits
- Access to a robust benefit plan
- Opportunities to build a successful career with global potential
- Opportunity to engage in diverse and challenging work
- Sense of pride in work well done
- Recognition for excellence
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Our team members create amazing experiences for guests through a commitment to luxury with genuine heart. We believe in recognizing familiar faces, welcoming new ones, and treating everyone as we wish to be treated. Our purpose is to create lasting impressions by enriching lives through meaningful connections.
- An architectural icon in the heart of Lower Manhattan, Four Seasons Hotel New York Downtown is steps away from authentic neighborhoods. It offers a globally inspired Spa with a heated indoor pool and dining at CUT by Wolfgang Puck.
- OUR VISION: We are New York’s Luxury Lifestyle Icon.
- OUR MISSION: To inspire meaningful connections, curate exceptional experiences, and deliver passionate service with kindness, care, and a commitment to excellence.
- OUR PURPOSE: To Enrich the Lives of Employees, Guests and the Community around us.
- OUR VALUES: We think differently, are client-obsessed, have passion, own it, truly care about each other, have integrity.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal