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About the Role
We are seeking an Account Executive to support the Vice President or Director of Sales in managing day-to-day account operations and driving sales performance. This role is ideal for a highly organized and customer-focused professional who excels at relationship management, sales analysis, cross-functional collaboration, and operational execution. The Account Executive plays a critical role in supporting customer accounts, product development initiatives, merchandising strategies, and sales growth while ensuring a high level of customer satisfaction.
Responsibilities
- Serve as a primary point of contact for buyers and assistant buyers regarding orders, samples, and general inquiries.
- Monitor and track communications with domestic and overseas partners, providing updates on shipping status and order progress.
- Coordinate with internal teams including Sales, Merchandising, Product Development, Quality Control, and Customer Service to ensure customer needs are met.
- Identify and communicate top-selling items and clearance opportunities through regular reporting.
- Proactively address customer issues and coordinate solutions with Sales and Customer Service teams to maintain strong customer relationships.
- Support sales performance by tracking sales data, sell-through reports, and inventory levels.
- Partner with analysts and leadership to prepare monthly sales forecasts versus budget.
- Review retail sell-through reports, advertising exposure, and inventory projections.
- Analyze sales performance by category and brand to identify replenishment opportunities and areas for growth.
- Maintain clearance grids and assist in identifying promotional and markdown opportunities.
- Partner with Sales leadership to prepare product selections, pricing strategies, and proposals for customer meetings.
- Collaborate with analysts to ensure reports and sales data are current and presentation-ready.
- Coordinate meeting logistics including sample preparation, merchandising trays, and presentation materials.
- Extract key selling opportunities such as best sellers, reorder recommendations, and replenishment strategies.
- Document and distribute meeting notes to merchandising and analytics teams.
- Manage next steps including pricing updates, project requests, NGF submissions, replenishment actions, and expansion opportunities.
- Prepare and review presentations prior to submission to buyers.
- Maintain organized records of pricing sheets and product cost documentation.
- Communicate buyer feedback and product requests to Merchandising and Product Development teams.
- Assist with the development of customer-specific collections and new product opportunities.
- Submit and monitor new product development requests.
- Review models and revisions with merchants throughout the development process.
- Partner with the Quality Control Director on new items requiring overseas inspections.
- Work with QC and Product Development teams to improve products with high defect rates.
- Ensure all packaging, licensing, and factory compliance requirements are met.
- Communicate potential delays or compliance concerns to management.
- Conduct store and website reviews with the sales support team to evaluate merchandising and marketing effectiveness.
- Provide recommendations and observations based on competitive analysis and retail trends.
- Collaborate with the sales support team to maximize e-commerce opportunities.
- Guide sales representatives and customer service representatives in resolving customer concerns.
- Assist with training and mentoring sales support personnel.
- Contribute to team performance objectives and departmental initiatives.
- Track and manage sample inventory, including retrieval of overdue customer samples.
- Maintain records for all dot-com item pick-ups used in buyer presentations.
- Ensure specification sheets remain accurate and current.
- Review margins in partnership with Sales leadership.
- Maintain accurate records of customer allowances and returns.
- Monitor return activity and reconcile information within internal systems.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 3-5 years of experience in jewelry, luxury goods, retail, or a related industry.
- Strong knowledge of retail math, sales forecasting, inventory management, and sales analysis.
- Strong communication, presentation, and relationship-building skills.
- Demonstrated ability to manage multiple priorities and perform effectively in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Experience collaborating with cross-functional teams including Sales, Merchandising, Product Development, Quality Control, and Customer Service.
Skills
- Microsoft Excel: Advanced spreadsheet and sales reporting capabilities.
- Microsoft PowerPoint: Ability to develop compelling customer and executive presentations.
- Microsoft Office Suite: Proficiency in Excel, Word, PowerPoint, Outlook, Microsoft Teams, and Copilot.
- ERP Systems: Experience with Navision or similar enterprise systems.
- Sales Forecasting: Strong understanding of forecasting methodologies and retail analytics.
- Strategic Thinking: Ability to identify opportunities for business growth and operational improvement.
- Customer Engagement: Proven ability to build and maintain strong client relationships.
- Project Coordination: Experience managing multiple projects, product launches, and customer initiatives simultaneously.
Experience Level
- 3-5 years of experience
Education Level
- Bachelor's degree or equivalent combination of education and experience.
Salary/Compensations
- $70,000 - $75,000
About the Company
- Richline Group, a Berkshire Hathaway company, is a global leader in precious metals, jewelry, and related products.
- Through our business units, including LeachGarner, Richline Jewelry, Rio Grande, and Inverness, we serve customers worldwide through manufacturing, distribution, and innovative sourcing solutions.
- We are committed to operational excellence, responsible sourcing, and long-term customer partnerships.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- We are proud to be an equal opportunity workplace.