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About the Role
Global-e is seeking an experienced Solutions Engineering Lead to join a distributed APAC Pre-Sales Solutions team. This role requires technical authority and close partnership with Sales to support enterprise and strategic merchants in their cross-border expansion with Global-e.
Responsibilities
- Partner with regional Sales leadership to support strategic opportunities, while guiding the Solutions team on technical positioning and execution.
- Ensure the Solutions team clearly communicates the value of Global-e’s platform, adapting technical messaging to local business and cultural expectations across the APAC region.
- Oversee technical qualification of opportunities, guiding the team in addressing complex technical objections and solution trade-offs.
- Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.
- Travel to sales meetings and technological workshops at customer sites as required.
- Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments.
- Provide ongoing education and technical assistance to current partners and integrate clients.
- Be a product expert by ensuring that you are up to date with Global-e features and product roadmaps as well as the general ecommerce landscape.
- Act as the voice of the APAC market for Solutions, providing structured feedback to Product and R&D teams.
Requirements
- Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences.
- Experience leading or working within distributed, multi-country teams.
- Comfortable operating in relationship-driven sales environments and complex enterprise deals.
- Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
- Ability to multitask and work well under deadlines in a changing environment.
- Previous experience in eCommerce environment is a strong advantage.
- Must be based in Japan.
- Resume must be submitted in English.
- Visa sponsorships are not supported.
Skills
- Solutions Engineering
- Pre-Sales
- Technical Consulting
- Coaching
- Mentoring
- Technical leadership
- Japanese language proficiency
- English language proficiency
- Cloud/IT Technology
- eCommerce
Location
- Japan
Work Type
- Distributed
- Remote
- Onsite
Experience Level
- 5+ years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting, with coaching, mentoring, or technical-lead responsibilities
About the Company
- Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
- Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
- Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide.
- We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Equal Opportunity
- Global-e is an equal opportunity employer.
- Our team is made up of people from a wide variety of backgrounds and lifestyles.
- We embrace diversity and welcome applications from people of all walks of life.
- Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.