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About the Role
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. This role involves registering patients, coordinating with the team for timely patient turnaround, and responding to patient inquiries with urgency and kindness, both in person and over the phone. The PSR is also responsible for all patient registration paperwork.
Responsibilities
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately entering/updating patient information in the system
- Assisting patients with completion of paperwork
- Scanning, updating, and filing medical records
- Answering phone calls and addressing questions promptly and politely
- Processing medical insurance information, verifying patient eligibility, and addressing insurance-related questions
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times and patient inquiries
Requirements
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients, and other staff members
- Bilingual language skills required or preferred based on site location
- Ability to sit and stand for periods of time
- Heavy computer use required
Skills
- Customer service
- Patient registration
- Medical records management
- Insurance processing
- Cash handling
- Interpersonal communication
- Computer proficiency
- Typing (55 wpm)
- Bilingual language skills
Education Level
- High School Degree or GED
Salary/Compensations
- $18.25 per hour
Benefits
- Medical
- Dental
- Life
- Disability
- Vision
- FSA coverages
- 401k savings plan
About the Company
- Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Serves millions of patients in traditional practices, patients' homes, and virtually through VillageMD and its operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
- Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Equal Opportunity
- Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.