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About the Role
We are a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Responsibilities
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.
- Informs patients of delay in physician schedules and assists with patient comfort while delayed.
- Posts all self-pay charges, collects payments, and provides patients with receipts. Accurately reconciles daily payments and billing slips to the daily schedule.
- Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections.
- Scans insurance cards, processes insurance verifications, and updates patient accounts. Updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
- Schedules appointments accurately according to department guidelines, using the waitlist when applicable. Confirms future appointments as needed and reviews Eligibility and Phone reports.
- Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters them into the appropriate system.
- Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly.
- Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
- Demonstrates flexibility with various work schedules and covers for other staff when asked, including other office locations.
- Demonstrates the ability to adequately follow downtime procedures.
- Other job duties as required.
Requirements
- Ability to communicate in English, both orally and in writing.
- Must have excellent customer service skills.
- Must have the ability to organize and perform multiple tasks in a timely manner.
- Basic proficiency in computer use required.
- Ability to commute to satellite offices as needed.
Skills
- Medical office and terminology knowledge preferred.
- Previous experience with Standard Office Technology in a Window-based environment preferred.
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
Location
- Satellite offices
Work Type
- Full-time
Experience Level
- Previous PSR experience preferred.
Education Level
- High School Graduate or GED required.
- Associate Degree preferred.
Salary/Compensations
- $18.13 - $22.02 Hourly
Benefits
- Medical
- Dental
- Life
- Disability
- Vision
- FSA coverages
- 401k savings plan
About the Company
- We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
- When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
- We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
- We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Equal Opportunity
- Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.