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About the Role
This three-year, limited-term Financial Aid Counselor role is dedicated to providing outstanding service and advising to applicants, admitted, and current students, families, and community members on the New York campus via phone, email, virtual, and in-person meetings. The role involves advising on financial aid processes, policies, and resolving problems, while ensuring compliance with Title IV and institutional policies.
Responsibilities
- Advise prospective and admitted students, parents, and currently enrolled students on financial aid application process, University financial aid policies and procedures.
- Assist with resolving problems related to financial aid.
- Monitor, support, and contribute to a team that ensures compliance with all Title IV and institutional policies and procedures.
Requirements
- Bachelor's Degree
- 2+ years experience in a financial aid and/or student services environment or an equivalent combination of education and experience.
- Basic knowledge of available types of financial aid, scholarships and general student eligibility criteria.
- Demonstrated commitment to providing excellent customer service.
- Proven organizational, interpersonal, and communication skills.
- Working knowledge of Title IV and institutional financial aid processes and systems.
- Ability to use technology and information systems to support work and develop data (i.e. PeopleSoft, Campus Logic, Image Now, IDOC, Service Link, Cisco etc.).
Skills
- Financial aid application process
- University financial aid policies and procedures
- Customer service
- Organizational skills
- Interpersonal skills
- Communication skills
- Title IV financial aid processes
- Institutional financial aid processes
- Technology and information systems
- PeopleSoft
- Campus Logic
- Image Now
- IDOC
- Service Link
- Cisco
- Student Information System
- Needs' analysis
- Federal financial aid programs
- State financial aid programs
Location
- New York campus
Work Type
- Limited term
- Full-time
Experience Level
- 2+ years experience
Education Level
- Bachelor's Degree
Salary/Compensations
- USD $77,000.00 to USD $84,700.00
About the Company
- NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
Equal Opportunity
- NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.