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About the Role
The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor process execution, weekly recovery execution, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. This role promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.
Responsibilities
- Maintain regular and predictable attendance.
- Work assigned schedules based on business needs.
- Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
- Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
- Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
- Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
- Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
- Lead weekly recovery process execution, including Targeting Outs, and ensure Store recovery standards are maintained.
- Oversee the Inventory Control Specialist role, including Inventory Control Specialist Weekly Checklist completion, coaching, development, follow-up, and accountability for receiving standards.
- Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
- Maintain sidelot/FOD presentation, including signage, and ensure standards are executed consistently.
- Maintain backroom, dock, and assembly area standards, organization, and recovery.
- Maintain shelters, containers, feed centers, and related outside standards.
- Own damage feed/food markdown process execution and follow-up.
- Own the Styrofoam block process and pallet and wood crate process.
- Verify owners manuals are completed and maintained according to company standards.
- Own all store security processes and standards, including inside, outside, and high-dollar controls.
- Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
- Support Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
- Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
- Complete all documentation associated with the above job duties accurately and timely.
- Obtain license or certifications as needed by the business.
- May be required to perform other duties as assigned.
Requirements
- Previous retail leadership experience is required.
- Prior store operations experience and supervisory experience is strongly preferred.
- Farming, ranching, pet/equine, or welding knowledge is preferred.
- Must be 18 years of age or older and possess a valid driver’s license.
- Ability to perform and execute principle responsibilities of Team Members.
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
- Excels in a fast paced work environment.
- Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
- Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
- Ability to occasionally lift or reach merchandise overhead.
- Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
- Ability to move throughout the store for an entire shift.
- Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
- Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register).
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
- Ability to read, write, and count accurately to complete all documentation.
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
- Ability to process information / merchandise through the point-of-sale system.
- Ability to successfully complete training and certification to dispense propane, and to dispense propane.
- Ability to successfully complete all required training.
- Ability to travel as required in support of district needs.
- Ability to drive or operate a vehicle for business needs.
- Ability to successfully complete training and certification for various business needs.
Skills
- Retail leadership
- Store operations
- Supervisory experience
- Farming knowledge
- Ranching knowledge
- Pet knowledge
- Equine knowledge
- Welding knowledge
- Interpersonal skills
- Issue resolution
- Conflict resolution
- Forklift operation
- Baler operation
- Cash register operation
- Computer operation
- Material handling equipment operation
- Written communication
- Verbal communication
- Point-of-sale system operation
- Propane dispensing
- Driving
Location
- Store
Work Type
- Full-time
Experience Level
- Retail leadership experience
- Store operations experience
- Supervisory experience
Education Level
- High school diploma or equivalent
- Bachelor’s degree in Business Administration or related field preferred
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Company-paid life insurance
- Company-paid disability insurance
- Paid parental leave
- Tuition reimbursement
- Family planning resources
- Adoption assistance
- Surrogacy assistance
About the Company
- At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.