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About the Role
Provide professional customer support and solutions to merchant customers, acting as the point of contact for merchant onboarding. Manage work orders efficiently and accurately via online chat, email, or hotline.
Responsibilities
- Offer professional customer support and solutions to merchant customers.
- Provide business consultant services and manage work orders with high efficiency and accuracy through online chat, email, or hotline.
- Serve as the point of contact in Merchant onboarding.
- Manage complicated business problems and customer complaints.
- Discover, summarize, and feedback obstacles in customer experience.
- Output advice and solutions to optimize the international service platform based on service cases and database.
- Utilize service operation experience and capacity.
Requirements
- Be capable of adjusting and optimizing field operation strategy based on field operation data analysis.
- Possess a strong sense of responsibility, logic, and independent thinking ability.
- Demonstrate teamwork spirit.
- Be capable of problem-solving with strong pressure resistance.
- Be proficient in resource management.
Skills
- Excellent English and Mandarin communication skills
- Salesforce experience preferred
- Call center operation pattern and features familiarity
Location
- Sunnyvale, CA
Work Type
- Contract
- 1 year (Likely of extension)
Experience Level
- 1-2 years’ work experience in a support center
Education Level
- Bachelor degree or above
Salary/Compensations
- $33-$35/hr
Benefits
- Comprehensive benefits package (subject to eligibility)
About the Company
- Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions.
- Committed to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships.
- Has a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany.
- Dedicated to understanding career aspirations and connecting individuals with rewarding employment opportunities.
Equal Opportunity
- IntelliPro is an Equal Opportunity Employer.
- Values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
- Inclusivity Commitment emphasizes embracing candidates of all abilities and ensuring hiring and interview processes accommodate the needs of all applicants.