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About the Role
We are seeking an Account Manager to drive expansion within our existing customer base. You will consult with executives at enterprise accounts, understand their business operations, and identify opportunities for Mosaic AI to address their most significant challenges. This role involves owning the strategy and execution for revenue growth within existing accounts, leveraging internal resources as needed. It's a highly entrepreneurial position where you will influence our product roadmap and go-to-market strategy based on customer insights.
Responsibilities
- Manage and grow a portfolio of enterprise customers
- Drive expansion through new module adoption and cross-department penetration
- Build value cases from customer data and lead consultative, outcome-focused conversations with business and technical leaders
- Run multi-threaded expansion and renewal cycles, ensuring all stakeholders and internal teams are aligned
- Partner with Customer Success to ensure customers achieve measurable value
- Collaborate with Product and Marketing to refine positioning and go-to-market strategy based on account learnings
- Accurately forecast expansion opportunities and maintain high renewal rates
- Contribute to the account management playbook and potentially grow into a leadership role
Requirements
- 5+ years in Account Management or Expansion Sales within B2B SaaS
- Proven track record of driving upsells, renewals, and multi-threaded deal cycles
- Experience building business cases or ROI models from customer data
- Strong business acumen and comfort engaging executive stakeholders
- An entrepreneurial mindset: preference for building processes over waiting for them
- Experience selling AI, automation, or technical SaaS products is a plus
Skills
- Value-oriented analysis and business case development
- Executive presence and agenda ownership
- Revenue-mindedness (bookings, net retention, forecast accuracy)
- Strong project management and cross-functional team coordination
- AI fluency and application in daily work
- Deep product knowledge and ability to push customer boundaries
- Clear communication regarding competitive landscape and unique value proposition
Experience Level
- 5+ years in Account Management or Expansion Sales
About the Company
- Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies.
- The platform unifies customer, product, and support context across systems, automating and escalating issues throughout the case lifecycle.
- It features over 100 deep integrations and includes products like Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all built on a common foundation for rapid development and improvement.
- The company offers a unique environment for building systems that become more capable with use.
- Their no-code Agent Builder allows teams to design and deploy agents with governance and traceability.
- The Customer Context Model routes recurring issues and account risk to appropriate teams.
- Every deployment reduces customers' cost to serve.