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About the Role
We are seeking a Sales Development Representative to initiate conversations with technical support leaders at mid-market and enterprise companies. Your primary focus will be on phone outreach, engaging with directors, VPs, and C-level executives to secure initial meetings for Account Executives.
Responsibilities
- Prospect outbound into mid-market and enterprise support leaders using calls, email, and LinkedIn to generate qualified meetings
- Research target accounts and tailor your message to the product that fits their problem
- Work with sales and marketing leadership to sharpen our messaging
- Test and iterate on prospecting strategies across every channel, and share what works with the team
- Help validate new use cases, personas, and markets where Mosaic can create customer value
- Create and share outbound content that builds awareness and demand for Mosaic
Requirements
- 1 to 2 years of B2B sales experience as an SDR, BDR, or in an equivalent role
- A track record of cold calling into mid-market or enterprise personas
- Experience selling more than one product or a platform
- Proven ability to meet and exceed pipeline targets consistently
- Strong phone and written communication skills
- Familiarity with LinkedIn Sales Navigator, Nooks, HubSpot, and newer tools like Clay
Skills
- Cold calling
- Communication
- Sales
- Research
- AI
- LinkedIn Sales Navigator
- Nooks
- HubSpot
- Clay
Experience Level
- 1-2 years
About the Company
- Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies.
- We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters.
- The platform runs products including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation.
- Our no-code Agent Builder lets teams design and deploy agents with governance and traceability.
- Our Customer Context Model routes recurring issues and account risk to the teams that can fix them.
- Every deployment lowers our customers' cost to serve.