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About the Role

We are seeking a Senior Manager, Marketing Operations to own systems, workflows, documentation, and automation to enhance scalability, reliability, and AI enablement within Marketing Operations. This role will modernize Marketing Ops by improving governance, reducing technical debt, and simplifying/automating manual Go-To-Market (GTM) workflows.

Responsibilities

Own governance, documentation, and operational health for core marketing systems, including Marketo and adjacent GTM tools.
Identify and reduce technical debt across marketing-owned systems, integrations, workflows, field/process governance, and recurring operational processes.
Build and manage a Marketing Ops systems and automation roadmap focused on improving speed, quality, consistency, and team capacity.
Establish clear operating standards for marketing systems and workflow requests, including intake, prioritization, documentation, ownership, escalation paths, and change management.
Partner across Marketing, Sales, Sales Ops, Web, and internal systems/data teams to clarify ownership, requirements, and handoffs for shared GTM workflows.
Triage systems and workflow issues, identify root causes, and coordinate resolution with the right owners.
Identify high-friction manual workflows that can be simplified, automated, or AI-assisted, and translate those opportunities into clear requirements, owners, dependencies, risks, and success measures.
Create and maintain enablement materials and documentation that help marketers, sales partners, and internal operators understand how to use systems, follow key workflows, and submit requests correctly.
Support adoption of AI-assisted workflows across Marketing Ops, with a focus on measurable improvements in manual effort, cycle time, QA, documentation, or operational consistency.

Requirements

7+ years of experience in Marketing Operations, Marketing Systems, Revenue Operations, GTM Operations, or a related function, preferably in B2B SaaS or a complex enterprise GTM environment.
Deep hands-on experience with Marketo or a comparable marketing automation platform, including governance, admin standards, program architecture, troubleshooting, and scalable process design.
Strong working knowledge of Salesforce and common GTM systems, integrations, lifecycle processes, routing/enrichment workflows, and data flows.
Proven experience improving marketing systems governance, process documentation, workflow design, data quality, and operational scalability.
Experience with GTM automation, enrichment, or workflow tools such as Glean, Clay, ZoomInfo, Common Room, Workato, Qualified, 6sense, or similar platforms.
Practical experience using automation and/or AI tools to improve workflows, documentation, QA, troubleshooting, analysis, or operational throughput.
Ability to translate ambiguous business needs into clear process, system, automation, or documentation requirements.
Strong written communication and documentation skills, with a bias toward scalable systems over one-off fixes.
Strong cross-functional partnership skills, including the ability to work effectively across Marketing, Sales, Sales Ops, Web, internal systems/data teams, and technical stakeholders.

Skills

Marketo
Salesforce
GTM automation
GTM enrichment
Workflow tools
Automation tools
AI tools
Process documentation
Workflow design
Data quality
Operational scalability
Written communication
Cross-functional partnership

Location

New York City
Washington D.C.
London
Galway
Budapest
Munich
Vancouver
Bengaluru
Singapore
Sydney

Work Type

Hybrid

Experience Level

Senior Manager

Salary/Compensations

$134,000—$165,000 USD

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Creativity is ingrained in our culture. We are innovative collaborators by nature.
We thrive in exploring how things can be differently both in our internal processes and to help our clients.
We care about our people.
We have teams all over the world.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer.
We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes.
All final screening, evaluation, and hiring decisions are made by humans on our team.
Visa sponsorship may be available for select positions based on business needs and specific role requirements.
Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.