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About the Role
As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products and services offered. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, ensuring every traveler is returned to the road better than they came.
Responsibilities
- Work in a fun, trusting environment focused on providing great service where customer expectations are exceeded
- Possess extensive knowledge of the products sold and services provided
- Utilize strong suggestive selling skills to generate revenue, influencing professionally with high integrity
- Write, detail, and process Work Orders and OTC transactions
- Properly write up an ETA Work Order
- Secure Purchase Orders
- Prepare and communicate quotes to customers
- Source parts from outside vendors and coordinate delivery
- Prepare end-of-shift drop and shift reports
- Understand various payment types
- Maintain the safety of customers and team members
- Regularly talk and hear
- Occasionally stand, walk, kneel, stoop, bend over, crouch, crawl, climb, and use legs repetitively
- Occasionally lift up to 50 lbs and/or move heavy objects
- Utilize specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Work in outdoor elements in all seasons
- Occasionally be exposed to fumes and particles, moving mechanical parts, and vibration
- Work in a loud environment
- Be exposed to dirt, dust, grime, grease, oil, gas, and high-concentrated cleaning solutions
Requirements
- A dedicated individual who works well with others and is excited to be part of the team
- Previous cashier and customer service experience
- Experience in a repair or parts shop preferred
- Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions
- A valid driver’s license
Skills
- Extensive knowledge of products and services
- Strong suggestive selling skills
- Ability to influence in a professional manner while displaying high integrity
- Basic computer skills
- Good verbal and written communication skills
Location
- Fultonville, NY
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School Diploma or GED
Salary/Compensations
- Weekly Pay
Benefits
- Benefits
- 401k
- Advancement Opportunities
About the Company
- We are hiring in our Fultonville, NY location.
Equal Opportunity
- walk in interviews welcome