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About the Role
This is a new role at Body & Soul, a fine art women's portraiture studio, dedicated to providing an exceptional guest experience from booking to artwork collection. You will be the primary point of contact, ensuring guests feel comfortable, informed, and looked after throughout their journey.
Responsibilities
- Look after guests from booking through to collecting their artwork.
- Hold pre-shoot conversations to reassure guests and prevent cancellations.
- Welcome guests in person and set a positive tone for their day.
- Provide ongoing support to guests throughout the day, managing their comfort and needs.
- Articulate knowledge of collections and artwork options to guests.
- Handle guest support at the desk, including messages, calls, and scheduling.
- Maintain the cleanliness and presentation of reception and guest areas.
- Collaborate with photographers and makeup artists to ensure timely sessions.
Requirements
- Experience in hospitality, luxury retail, five-star hotels, private members’ clubs, premium airlines, luxury beauty, or a comparable guest-facing environment.
- Confident and warm communication skills, both on the phone and in person.
- Comfortable discussing prices and collections.
- Competent computer skills for guest support.
- Willingness to work weekends consistently and evenings as sessions open.
- Unimpeachable character, sincere candor, radical accountability, and uncompromising excellence.
Skills
- Guest relations
- Customer service
- Communication
- Interpersonal skills
- Problem-solving
- Time management
- Attention to detail
- Sales (plus)
- Art knowledge (plus)
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Therapy, fully covered (up to 30 sessions a year from day one)
- Healthcare cash-back (up to £2,500 for dental, optical, physiotherapy)
- Weekly 1:1 and coaching
- Team events (huddles, dinners, outings, community events)
About the Company
- Body & Soul is a fine art women's portraiture studio founded in Western Australia in 2020 and expanded to London in 2023.
- The company helps women see themselves as works of art and encourages fearless authenticity.
- Future expansion plans include New York in 2028.
- The company values character, candor, accountability, excellence, and craft.