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About the Role
Plan, coordinate, and facilitate events, including kids' birthday parties, within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by assisting customers with shopping and finding products, and ensure a fast and friendly checkout experience. Complete operational tasks such as truck unloading, merchandise duties, and maintaining store recovery standards to fulfill our Brand Promises.
Responsibilities
- Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
- Engage with clients of all ages by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in craft projects, perform face painting, and other activities.
- Facilitate and implement party add-ons such as goody bags and balloons according to company standards.
- Communicate event details with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans for execution as needed.
- Ensure client satisfaction for scheduled events.
- Uphold company cleanliness and safety standards, including setup, breakdown, and cleaning before and after each event.
- Assist customers with shopping, locating products, and providing solutions.
- Provide a fast and friendly checkout experience.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards, completing enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
- Execute Company policies and standards.
- Interact with others respectfully, remain positive, and promote the organization's vision and values.
- Project a positive image and serve as a role model for other Team Members.
- Cross-train in Custom Framing selling and production.
- Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
- Perform other duties as assigned.
Requirements
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with guests of all ages and co-workers.
- Excellent people skills.
- Experience working with children and children's events.
- Good communication skills, including written, verbal, nonverbal, and listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Skills
- Event planning
- Customer service
- Checkout operations
- Merchandise handling
- Store recovery
- Client engagement
- Craft instruction
- Face painting
- Administrative tasks
- Client communication
- Problem-solving
- Safety standards
- Cleanliness standards
- Omni channel processes
- Stocking
- Planogram execution
- Merchandise recovery
- Shrink and safety program support
- Compliance
- Teamwork
- Custom framing
- Retail operations
Location
- AUS-LAKELINE, TX
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
- Mid Level
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Partner discount programs
About the Company
- At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
- We are the leading destination for creating and celebrating in North America.
- We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
- The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
- Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Equal Opportunity
- Michaels is an Equal Opportunity Employer.
- We are here for all Team Members and all customers to create, innovate and be better together.
- Michaels is committed to the full inclusion of all qualified individuals.
- In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.