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About the Role
As an Access Associate, you will be responsible for administrative support duties including greeting patients, performing check-in and check-out procedures, and processing payments. This position requires a warm and inviting disposition as you will be the first point of contact for patients and their families.
Responsibilities
- Manage incoming calls while providing necessary information.
- Greet patients and provide direction as needed.
- Schedule patient appointments.
- Complete the registration process for patients as defined by departmental policy.
- Verify insurance eligibility/coverage.
- Obtain necessary precertification/authorization when applicable.
- Collect and process payments when applicable.
Requirements
- Intermediate computer skills.
- Excellent customer service and communication skills.
- Sedentary role: primarily office-based with prolonged sitting, minimal physical effort, and lifting under 10 lbs.
- Fine motor skills necessary for computer work, writing, and telephone use.
- Clear visual and auditory ability.
- High cognitive and emotional demands due to extended concentration, frequent interruptions, independent decision-making, and information processing.
- May require flexible hours, TB screening, or a valid driver’s license.
- Disease specific care programs may have further specifications on experience and educational expectations, including continuing education requirements.
Location
- Rochester, NY
Work Type
- Full Time
Experience Level
- One year of customer service experience preferred.
Education Level
- 2-year degree or equivalent combination of education and work experience preferred.
- Associate degree preferred.
Salary/Compensations
- $17.85 - $20.00
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- Minority/Female/Disability/Veteran
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.