Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Access Associate (Full-time, Days) role.
Rezi rewrites your resume against Rochester Regional Health's job description. Free.
Tailor your resume to this Access Associate (Full-time, Days) role.
Rezi rewrites your resume against Rochester Regional Health's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Access Associate (Full-time, Days) posting at Rochester Regional Health — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Access Associate (Full-time, Days) posting at Rochester Regional Health — free, in seconds.
About the Role
In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
Responsibilities
- Manages incoming calls while providing necessary information.
- Greets patients and/or their representatives and provides direction as needed.
- Schedules and/or preschedules patient appointments.
- Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
- Identifies services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
- Verifies insurance eligibility/coverage and obtains necessary precertification's/authorizations when applicable.
- Collects/processes co-payments, deductibles and/or other types of payments.
- Provides an estimate of cost when applicable.
- Reviews charges in charge review WQs for completeness and accuracy.
- Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
- Communicates with external customers such as payers, physician offices and other departments.
- Accurately sets up new patient records via Care Connect.
- Interprets on occasion if qualified.
- Performs other duties as assigned.
- Flexibility and transportation to other medical group locations or other affiliated locations required (RGMG Only).
Requirements
- Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.
- Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability.
- Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.
- Administrative areas within healthcare environments may occasionally involve contact with infectious agents.
- Some roles may require flexible hours, TB screening, or a valid driver’s license.
- Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Skills
- Customer service
- Communication skills
- Intermediate computer skills
Location
- Rochester General Hospital - 1425 Portland Avenue Rochester, NY 14621
Work Type
- Full-time
Experience Level
- One year of customer service experience
Education Level
- Associate degree
Salary/Compensations
- $17.85 - $20.00
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.