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About the Role

Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring that quality and patient safety expectations are met. Coordinate and communicate timely with patients, providers, and third parties on all incoming inquiries as well as following up on action items throughout the patient’s recovery.

Responsibilities

Receiving, documenting, and handling in-coming calls.
Scheduling surgeries, MRI’s, CT scans, Myelograms, Epidurals, etc., including pre-op, follow-up and initial PT appointments at appropriate facilities.
Completing surgery checklist with appropriate information & knowledge of each physician’s schedule and surgery guidelines.
Submitting medical records and working with the provider on necessary documentation to obtain pre-authorization.
Consulting with the appropriate provider to obtain clearance that treatment regimen is considered medically necessary before initiating request to the insurance plan.
Monitoring the authorization process and keeping physician and patient updated.
Documenting authorization numbers and effective dates in the electronic medical record.
Scheduling Peer-to-Peer calls when necessary.
Assisting with obtaining prior-auth including eligibility verification and an estimate for patient payment.
Issuing prescriptions, physical therapy orders, home exercises, work restrictions, and other orders per physician instruction and assisting in patient education.
Ensuring all medication requests received before 4 p.m. and all patient cases are responded to on the same business day.
Notifying patients if an answer cannot be obtained same day, stating it will be addressed the next business day.
Facilitating capture of patients’ opioid history for physician review.
Queuing lab results into the system through EMR interface.
Scheduling appointments for patients when needed.
Reviewing assigned physician’s surgery schedule in advance for quality assurance and making corrections.
Coordinating training of physician’s preferences with the Surgery Coordinator/Triage Team Lead and Office Manager.
Tracking all adverse events such as post-operative complications and hospital readmissions.
Facilitating the capture of patient reported outcomes through appropriate platform.
Monitoring assigned voicemail and returning calls same day.
Maintaining all information in the strictest confidentiality.
Providing coverage for peers when assigned.
Traveling to other locations as required.
Performing other duties as assigned.

Requirements

High school diploma or GED.
Two years as a medical assistant with hospital, home health, or office experience; preferably orthopedics related.
Two years of surgery scheduling preferred.
Knowledge of computer systems and applications.
Knowledge of medical terminology.
Pharmaceutical knowledge.
Ability to work in a fast paced environment.
Attention to detail.
Excellent problem solving skills.
Ability to sit for extended periods of time.
Ability to lift and carry items weighing up to 50 pounds.
Must have full range of motion.
Must have adequate visual acuity to read and interpret written material.
Must have adequate hearing and speaking abilities to interact appropriately with others.

Skills

Computer systems and applications
Medical terminology
Pharmaceutical knowledge
Fast paced environment adaptability
Attention to detail
Problem solving
Communication
Customer service

Location

Austin, TX 78746

Work Type

Onsite
Travel between clinic locations

Experience Level

Two years as a medical assistant
Two years of surgery scheduling preferred

Education Level

High school diploma or GED
Current Medical Assistant certification (CMA) preferred

Salary/Compensations

$19.50 - $26.00 Hourly

Benefits

Medical Insurance with VIP Health Advocate Service
Health Savings Account (HSA) with employer contribution
Flexible Spending Account (FSA)
Dental Coverage
Vision Coverage
7-8 Paid Holidays each year
12 PTO Days to start, with increases based on tenure (up to 22 days)
401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
Life Insurance
Short & Long-Term Disability
Additional Supplemental Plans
Mileage Reimbursement + Travel Time – (for eligible positions)
Colleague Recognition Program
Well-being support: Employee Assistance Program

About the Company

Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care since opening in 1986.
Committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services.
Multiple locations throughout the Austin area.
A division of OrthoLoneStar, the largest independent orthopedic practice in Texas.
Strives to create a workplace where excellence and support go hand in hand.
Prioritizes a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment.
Works together to ensure clinics operate with the highest standards of efficiency, innovation, and comfort.