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About the Role
The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, ensuring successful financial outcomes for all patient services. This role involves registration, insurance verification, switchboard operation, data entry, and point-of-service collections while maintaining patient relations and satisfaction.
Responsibilities
- Accurately interview patients and families to collect demographic, financial, and medical information.
- Perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
- Verify insurance coverage, eligibility, and benefits.
- Complete required Medicare and payer documentation.
- Collect patient-pay balances.
- Resolve registration errors.
- Ensure correct insurance loading and compliance with payer requirements.
- Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
- Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
- Participate in training, meetings, and performance improvement initiatives.
- Assist with onboarding new staff.
- Contribute to departmental and organizational quality goals.
Requirements
- High School Diploma or GED
- Associate’s degree or higher in healthcare administration, business administration, or related field
- At least 1-3 years of customer service, administrative, and/or data entry experience
- 1-2 years of previous experience in hospital related field
- Medical Terminology
- EHR Programs (e.g. Epic)
- ICD-10, CPT, HCPCS codes and coding processes
- Hospital billing processes and reimbursement
Skills
- Customer service
- Registration
- Switchboard operation
- Data entry
- Insurance verification
- Point-of-service collections
- Patient relations
- Communication
- Computer skills
- Telephone use
- Information processing
Location
- SLH - MH Main - 1 Hospital Drive, Massena, NY 13662
Work Type
- Per Diem
- Variable Shifts
- Evening/Midnight shifts after training
- Every other Weekend rotation
Experience Level
- 1-3 years of customer service, administrative, and/or data entry experience
- 1-2 years of previous experience in hospital related field
Education Level
- High School Diploma or GED
- Associate’s degree or higher in healthcare administration, business administration, or related field
Salary/Compensations
- $19.08 - $27.99
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.