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About the Role
The Residential Aide assists clients and guests by coordinating non-clinical needs, ensuring requests are met, maintaining security, and managing shelter operations. This role orients clients to the program, engages them in services, protects their rights, and promotes safety.
Responsibilities
- Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
- Manage bed assignments, collect census data, distribute client linens and supplies, escort clients to appointments.
- Maintain knowledge of service models and communicate with case management staff.
- Perform assigned tasks related to model service delivery.
- Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
- Provide emergency response including crisis management, first aid, CPR and fire response as needed.
- Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
- Drive agency vehicles to transport clients, staff and materials, if assigned.
Requirements
- High school degree or GED preferred.
- At least two years of relevant experience.
- Valid state driver’s license with a safe driving record that meets agency policy preferred.
- Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
- CPR/First Aid certification required within 90 days of hire.
- Front Handler's Safety Certification required within 90 days of hire.
Skills
- Crisis management
- First aid
- CPR
- Fire response
- Oral communication
- Written communication
Location
- New York, NY 10025
Work Type
- Full-time
Experience Level
- 2+ years of relevant experience
Education Level
- High school degree or GED
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Newton Hotel Family Shelter is located in Manhattan and serves families experiencing homelessness.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.