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About the Role
The Shift Supervisor assists clients and guests, ensuring their requests are met. They coordinate the non-clinical needs of families and guests by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program, engages them in services, protects client rights, promotes client and coworker safety, and clarifies facility rules.
Responsibilities
- Supervise all front desk staff activities to ensure adherence to policy and procedures.
- Ensures proper documentation of front desk activities.
- Monitor building safety.
- Make scheduled rounds of assigned areas to safeguard clients and property.
- Oversee client participation in daily program activities.
- Provide optimal customer service.
- Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.
- Drive agency vehicles to transport clients, if assigned.
- Accept new clients in electronic records database.
- Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Requirements
- High school degree or GED preferred.
- At least one year of relevant experience.
- Valid state driver’s license with a safe driving record that meets agency policy preferred.
- Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
- CPR/First Aid certification required within 90 days of hire.
- Front Handler's Safety Certification required within 90 days of hire.
Skills
- Customer service
- Crisis management
- First aid
- CPR
- Fire response
Location
- New York, NY 10025
Work Type
- Full-time
Experience Level
- 1+ year relevant experience
Education Level
- High school degree or GED
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Our staff are at the heart of this work, creating meaningful change every day.
- If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.