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About the Role
The Residential Aide assists clients and guests by coordinating non-clinical needs, ensuring requests are met, and maintaining facility operations. This role is crucial in supporting individuals experiencing homelessness and other vulnerable populations within the Paul Hotel Family Shelter.
Responsibilities
- Supervise client participation in daily program activities.
- Monitor observance of client’s rights and adherence to program rules and routines.
- Manage bed assignments, collect census data, and distribute client linens and supplies.
- Escort clients to appointments via public transportation if a driver’s license is not available.
- Maintain knowledge of service models and communicate with case management staff.
- Perform assigned tasks related to model service delivery.
- Make scheduled rounds of assigned areas to safeguard clients and property.
- Promote appropriate behavior among clients.
- Provide emergency response including crisis management, first aid, CPR, and fire response.
- Report any instances of violations of client rights, non-compliance of rules, and criminal activity promptly to the supervisor.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
- Drive agency vehicles to transport clients, staff, and materials, if assigned.
Requirements
- High school degree or GED preferred.
- At least two years of relevant experience.
- Valid state driver’s license with a safe driving record that meets agency policy preferred.
- Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
- CPR/First Aid certification required within 90 days of hire.
- Front Handler's Safety Certification required within 90 days of hire.
Skills
- Crisis management
- First aid
- CPR
- Fire response
- Oral communication
- Written communication
Location
- New York, NY 10001
Work Type
- Full-time
Experience Level
- 2+ years relevant experience
Education Level
- High school degree or GED preferred
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Our staff are at the heart of this work, creating meaningful change every day.
- If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.