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About the Role
Join the Meetings and Events Operations team at Brown's Hotel, London's first hotel, as a Waiting Team Member. You will deliver outstanding service for events, ensuring every detail meets high guest expectations in a fast-paced, luxury environment.
Responsibilities
- Deliver outstanding service at events, from weddings and dinners to conferences and cocktail parties.
- Ensure every detail meets guests' high expectations.
- Assist the management team in providing seamless, high-quality service.
- Create a lasting impression and contribute to an unforgettable guest experience.
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
Requirements
- Enthusiastic and dedicated individuals passionate about celebrating the individuality of our hotels and guests.
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment and handle multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Service excellence
- Attention to detail
- Communication
- Teamwork
- Adaptability
- Problem-solving
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Discounted rates across iconic hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of Rocco Forte Hotels, is London's first hotel, opening in 1832. It is a prestigious landmark in Mayfair, known for blending local character with world-class hospitality.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to guests.
Equal Opportunity
- Not specified