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About the Role
Saint Joseph London is a 150-bed regional hospital founded in 1926, recognized as a Best Place to Work in Kentucky for five consecutive years. As a Patient Access Representative, you will perform patient registration and admitting, gather and verify patient information, identify and escalate discrepancies, support workflow during high-volume periods, and work with the care team to ensure a positive patient experience.
Responsibilities
- Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
- Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
- Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
Requirements
- High School Graduate or High School GED upon hire.
- 1 year relevant experience in healthcare, patient access setting is preferred.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verifications.
Skills
- Accuracy
- Strong customer service
- Accountability for relationship-based care
- Accountability for mission and values
- Accountability for privacy and regulatory requirements
Location
- London, KY
Work Type
- Full-time
Experience Level
- 1 year relevant experience preferred
Education Level
- High School Graduate
- High School GED
About the Company
- Saint Joseph London is a 150-bed regional hospital founded in 1926.
- Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden.
- Saint Joseph London has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).
- CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people.
- CommonSpirit Health has approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
- CommonSpirit Health's commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff.
- CommonSpirit Health delivers clinical excellence across a system of 140 hospitals and more than 2,200 care centers serving 24 states.