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About the Role

The Office of Continuous Improvement (OCI) drives agency-wide process transformation, customer experience enhancement, and innovation. The Project Manager will support these initiatives, leading teams in improving business operations, customer experience, and exploring emerging technologies like AI.

Responsibilities

Partner with department leaders to shape and maintain a prioritized pipeline of transformation initiatives aligned to strategic objectives and business priorities.
Lead and support cross-functional project teams in delivering transformation initiatives by applying structured problem-solving techniques such DMAIC, root cause analysis, Gemba and design thinking.
Coach project teams in applying Lean and continuous improvement methodologies to simplify processes, eliminate waste and improve performance.
Identify and drive opportunities to apply AI, automation and emerging technologies to improve business processes.
Facilitate Kaizen events and process improvement workshops to document current state and design future state solutions.
Establish, track, analyze, and report on initiative performance, including key metrics, risks, and value realization.
Support implementation and change adoption by engaging stakeholders and championing new ways of working.

Requirements

Bachelor’s degree from an accredited college or university, preferably in Engineering, Technology, Business, or a related field.
Certification (Lean/Six Sigma Master Black Belt/Black Belt/ Green Belt) or equivalent required.
Two (2) years of experience applying continuous improvement methodologies.
Five (5) years of progressively responsible experience in business, operations, project/program management, or related fields within complex organizations.

Skills

Strong analytical and critical thinking capabilities with the ability to translate data into actionable insights.
Strong interpersonal skills with the ability to collaborate effectively at all levels of the organization.
Experience supporting enterprise-wide transformation or strategic initiatives.
Experience in automation or AI-related projects is a plus.
Strong organizational and time management abilities, with the capacity to support multiple projects simultaneously.
Excellent oral and written communication skills with the ability to clearly communicate complex ideas to diverse stakeholders.

Location

New York
New Jersey

Work Type

Hybrid

Experience Level

Two (2) years of experience applying continuous improvement methodologies.
Five (5) years of progressively responsible experience in business, operations, project/program management, or related fields within complex organizations.

Education Level

Bachelor’s degree from an accredited college or university, preferably in Engineering, Technology, Business, or a related field.
Certification (Lean/Six Sigma Master Black Belt/Black Belt/ Green Belt) or equivalent required.

Salary/Compensations

$106,392 - $170,222

Benefits

Competitive benefits package
Professional environment that supports development and recognizes achievement

About the Company

The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement.
In person collaboration is essential to how the Port Authority conducts business, and regular in-office days or team collaboration days may be required on business needs.