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About the Role
Staycity is seeking a Front Office Manager to shape the guest journey, blending apartment living freedom with hotel quality in prime European city locations.
Responsibilities
- Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments.
- Monitor and address feedback from guest satisfaction surveys and third-party websites.
- Skillfully resolve disputes and complaints in a professional manner, adhering to guidelines.
- Keep the team updated on departmental, hotel, and company activities through daily communications.
- Provide financial, customer, and guest feedback reports and take appropriate actions for improvement.
- Verify payments upon guest check-in, following established procedures for various payment methods.
- Support and ensure department employees consistently uphold prescribed standards and service techniques.
- Anticipate and address any issues to safeguard the well-being and satisfaction of guests.
- Manage and inspire a team of direct reports on a daily basis.
Requirements
- Previous management experience of at least 2 years.
- At least 2 years of experience working at the Front Desk in a similar property.
- Ability to motivate, appraise, support, and challenge a team to deliver world-class results.
- Experience using Opera.
- Excellent communication and interpersonal skills.
Skills
- Opera
- Communication
- Interpersonal skills
- Team management
- Problem-solving
- Customer service
Location
- European cities
Work Type
- Full-time
Experience Level
- Management experience of at least 2 years
- At least 2 years of experience working at the Front Desk
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme
- Education Support
- Volunteer days: 2 paid volunteer days per year
- Employee Assistance Program (EAP)
About the Company
- Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.
- Locations in top European cities like Dublin, London, Paris, and Edinburgh.
- Provides home comforts in prime city spots — ideal for the modern traveller.
- Mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay.
- A team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.