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About the Role

The Field Reimbursement Manager, Neuroscience role is responsible for educating healthcare providers (HCPs) and their office staff on patient access to J&J Neuroscience therapies, focusing on reimbursement processes, claims submissions, and coding requirements. This role involves on-site engagement with HCPs to assess education needs and facilitate collaboration with stakeholders to ensure patients can start and stay on their prescribed treatments.

Responsibilities

Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations.
Collaborate with field support team members (sales representatives, key account managers) as an access, fulfillment, and reimbursement expert.
Lead compliant access and fulfillment discussions with field support team members.
Utilize data and account management skills to proactively address access barriers.
Address critical access and affordability issues for patients with urgency and accountability.
Partner with managed care colleagues to understand current and future policy changes.
Conduct field-based reimbursement and access support, education, and problem-solving aligned with FRM Rules of Engagement.
Build strong, trust-based relationships with customers in assigned accounts.
Manage territory logistics, routing, and account business planning.
Maintain and grow knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements.
Grow knowledge of hub and specialty distribution channels to improve practice and patient support.
Collaborate with internal J&J departments (marketing, sales, medical science, SCG, IBG, HCC, PECS) as a subject matter expert on access and affordability solutions.
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely completion of all required training.

Requirements

Bachelor’s degree (preferably in healthcare or business/public administration).
Minimum of 5 years of relevant professional experience.
Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationships.
Demonstrated expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes.
Reimbursement or relevant managed care experience (revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes).
Ability to establish relationships, collaborate, and influence across a matrix organization.
Problem-solving ability to navigate challenging access scenarios and identify solutions efficiently.
Superior communication skills (written and verbal) and efficient follow-through.
Experience working with patient support HUB services.
Valid US driver’s license and a driving record in compliance with company standards.
Permanent residence in the listed territory.

Skills

Extensive knowledge of medication access channels (pharmacy and medical benefit including buy & bill and/or assignment of benefit (AOB)).
Critical thinking.
Ability to analyze highly complex, quantitative and qualitative data to accelerate speed to access.
Ambitious and possess a high degree of intellectual curiosity.
Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices.
Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff.
Account Management
Analytical Reasoning
Competitive Landscape Analysis
Compliance Management
Cross-Functional Collaboration
Developing Others
Fact-Based Decision Making
Inclusive Leadership
Leadership
Market Access Reimbursement
Market Opportunity Assessment
Operational Excellence
Performance Measurement
Pricing Strategies
Relationship Building
Strategic Thinking
Team Management
Salesforce.com CRM use
Microsoft Word
Microsoft Excel
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time.

Location

Austin, Texas, United States
Corpus Christi, Texas, United States
SAN ANTONIO, Texas, United States of America
Waco, Texas, United States

Work Type

Field-based
Travel up to 75 %

Experience Level

Minimum of 5 years of relevant professional experience

Education Level

Bachelor’s degree
Advanced business degree (MBA) is preferred
Public health (MPH) is preferred
Advanced degree and/or relevant certifications in prior authorization and/or billing and coding is preferred

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine.
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.
If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.