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About the Role
This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process. Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports. The role also includes evaluating loan status and initiating collateral assessments.
Responsibilities
- Communicate with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.
- Initiate inbound and outbound calls to borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions while maintaining compliance with all applicable regulations.
- Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escalate to next steps based on risk triggers.
- Collaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.
- Document all account activity and recommendations thoroughly and accurately.
- Provide on-the-job training for new employees and guide co-workers on more complex research issues.
- Handle all products serviced as a result of cross-training.
- Stay informed on business and market trends to mitigate risk and reduce potential losses.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
- Complete other related duties as assigned.
Requirements
- A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.
- Working knowledge of word processing and spreadsheet software.
- Strong written and verbal communication skills.
- Detail oriented.
- Motivated, team player.
- Strong analytical ability and problem solving skills.
- Strong work ethic and ability to work independently.
Skills
- Word processing software
- Spreadsheet software
- Written communication
- Verbal communication
- Detail oriented
- Team player
- Analytical ability
- Problem solving skills
- Work ethic
- Ability to work independently
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 2 years relevant work experience
- 3 years banking experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $22.61 - $37.67 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.