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About the Role
Under the direction of the Clinic Site Director, the Support Services Supervisor oversees the daily operations of Targeted Case Management (TCM), Peer Support, Skill Building, and Same Day Access (SDA) services. This role ensures timely, person-centered access to care while coordinating non-clinical support services with clinical teams to promote integrated, high-quality service delivery.
Responsibilities
- Provide leadership, supervision, coaching, and professional development for Targeted Case Management (TCM), Peer Support, and Skill Building staff.
- Oversee Same Day Access (SDA) operations and the patient access continuum.
- Monitor productivity, access, quality, compliance, documentation, and patient experience metrics.
- Collaborate with clinical teams, internal departments, and community partners to coordinate care.
- Evaluate workflows, implement process improvements, and support quality assurance initiatives.
- Participate in recruitment, onboarding, staff meetings, required trainings, and leadership activities.
Requirements
- Must qualify as a Qualified Health Professional (QHP), hold a current CASAC, or be eligible for Peer Supervision Professional (PSP) certification.
- PSP eligibility requires at least one year of supervisory experience, with at least six months supervising peer professionals or working on a team that includes peers.
- At least two years of experience in behavioral health, substance use services, care management, peer services, community-based services, human services, or a related field.
- Experience supervising or leading staff.
- Valid driver's license and use of a personal vehicle as required.
Skills
- Experience with Peer Support, Targeted Case Management, Skill Building, care coordination, patient access, or similar behavioral health services preferred.
- Experience with documentation, quality improvement, performance monitoring, or regulatory requirements preferred.
Location
- Syracuse, NY
Work Type
- Full-time
Experience Level
- At least one year of supervisory experience
- At least two years of experience in behavioral health, substance use services, care management, peer services, community-based services, human services, or a related field.
Education Level
- Qualified Health Professional (QHP)
- CASAC
- Eligible for Peer Supervision Professional (PSP) certification
Salary/Compensations
- $70,000.00 annually
Benefits
- Access to Quality Clinical Supervision
- Opportunities to Enhance Clinical Growth and Advancement
- Competitive Compensation and Paid Time Off package
- Family Friendly Workplace
- Medical/Dental/Vision Coverage
- 401(k) Retirement Saving Plan
About the Company
- Welcome to Wholehearted Health!
Equal Opportunity
- Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer.
- Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO law.