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About the Role

Redefine last-mile logistics through robotics, automation, and advanced technologies by owning the merchant success and growth strategy. This role focuses on building operational mechanisms to onboard, retain, and optimize merchant interactions with robots, ensuring a seamless experience and creating a feedback loop for product and engineering.

Responsibilities

• Own merchant adoption and performance KPIs for autonomy end-to-end.
• Build and scale playbooks and operational mechanisms for merchant onboarding.
• Partner with sales, account management, and field ops to recruit and ramp merchant cohorts.
• Design experiments to test new merchant-facing features and handoff models.
• Define merchant performance benchmarks and manage accountability.
• Establish a feedback loop from the field to product and engineering.
• Act as the voice of the merchant within the Labs team, advocating for their constraints.

Requirements

• Bachelor's degree in business, operations, or a related field, or equivalent related experience.
• 3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field.
• Experience owning a partner-facing KPI end-to-end.
• Proven ability to build operational mechanisms from scratch.
• Comfortable spending time in the field with merchants and operations teams.
• Strong analytical skills with the ability to define, instrument, and interpret KPIs.
• Clear communication skills across diverse audiences.
• Bias toward action in ambiguous, early-stage environments.
• Bonus: experience launching new technology, hardware, or operationally complex products with external partners.

Skills

• Strategy & Operations
• Merchant/Partner Success
• Product Operations
• Business Strategy
• KPI definition and analysis
• Operational mechanism design
• Cross-functional collaboration
• Communication
• Problem-solving in ambiguous environments

Location

• United States
• Illinois
• Colorado
• NYC
• Remote

Work Type

• Full-time

Experience Level

• 3-6 years

Education Level

• Bachelor's degree

Salary/Compensations

• $105,400—$155,000 USD

Benefits

• Equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)

About the Company

• DoorDash is a technology and logistics company focused on empowering local economies.
• Our mission is to move from being known for food delivery to being the go-to for any and all goods.
• We are growing rapidly and encourage team members to share unique perspectives, solve new challenges, and own their careers.
• We are committed to supporting employees’ happiness, healthiness, and overall well-being.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community.
• We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations).
• If you need any accommodations, please inform your recruiting contact upon initial connection.