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About the Role
Join Kinetic IT’s national Service Integration team, providing embedded Business As Usual (BAU) support for a key customer’s ServiceNow Vulnerability Management capability. This is a hands-on opportunity to shape and improve vulnerability workflows across risk-based prioritisation, ownership, ageing, exception tracking, remediation coordination, and operational reporting. You will troubleshoot integrations, validate requirements, deliver minor development, configuration, defect remediation, and enhancements, while guiding UAT, release, and change activities.
Responsibilities
- Troubleshoot existing and new security-tool integrations.
- Validate requirements directly with stakeholders.
- Deliver minor development, configuration, defect remediation, and enhancements.
- Guide UAT, release, and change activities.
- Stabilize released integrations and modules.
- Influence backlog refinement and the development pipeline.
- Support vulnerability remediation activities.
Requirements
- Hands-on experience with ServiceNow Vulnerability Response/Vulnerability Management and Security Operations (SecOps).
- Proven experience providing BAU ServiceNow platform support, including minor development, configuration, workflow enhancements, and defect remediation.
- Strong stakeholder-facing experience, with the ability to validate requirements, communicate technical concepts clearly, and build trusted customer relationships.
- Strong integration troubleshooting capability, ideally across ServiceNow and security tools.
- Experience producing operational reporting.
Skills
- ServiceNow Vulnerability Response
- ServiceNow Vulnerability Management
- ServiceNow Security Operations (SecOps)
- ServiceNow platform support
- Minor development
- Configuration
- Workflow enhancements
- Defect remediation
- Stakeholder management
- Requirement validation
- Technical communication
- Integration troubleshooting
- Operational reporting
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Education Level
- ServiceNow CAD certification
- ServiceNow CIS - Data Foundations certification
- ServiceNow CIS – Vulnerability Response certification
- ServiceNow CIS – Security Incident Response certification
Benefits
- Formal training
- Mentoring
- Vendor exam support
- Communities of practice
- Regular development reviews
- Access to internal 'Opportunity Marketplace' careers hub
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles (customer needs permitting)
- Variety of leave options (including paid parental leave and purchased leave)
- Social events
- Cultural celebrations
- End-of-year functions
- DEI belonging events
- Health and wellness resources and events
- Free skin and health checks
- Free flu shots
- Tailored leave and support options
- Free and confidential EAP
- Access to Fitness Passport
About the Company
- Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure, and IT Service Management.
- We are unlocking the potential of technology to enrich the lives of Australian communities.
- For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Equal Opportunity
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.