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About the Role
The Titles Specialist will manage titles for auto retail & lease portfolios for various clients, focusing on inbound phone calls related to title processing. This role requires delivering excellent customer experience, responding to inquiries, and performing title perfection follow-up by contacting DMVs, dealerships, and customers.
Responsibilities
- Manage titles for auto retail & lease portfolios for various clients.
- Handle inbound phone calls from customers, clients, and dealers regarding title processing.
- Respond to questions and provide knowledge on requesting action related to vehicle titles.
- Perform title perfection follow-up by contacting DMVs, dealerships, and customers.
- Obtain Notary Public commission within 90 days of employment.
Requirements
- High School diploma or GED.
- Minimum one-year experience in high-volume, data entry, and administrative roles.
- Intermediate proficiency with Windows-based software programs (e.g., MS Word, Excel, Outlook).
- Ability to demonstrate, comprehend, and apply workplace values.
Skills
- Customer experience
- Data entry
- Administrative
- MS Word
- MS Excel
- MS Outlook
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High School diploma or GED
Benefits
- Paid Training
- Up to four weeks of PTO per year
- Tuition Reimbursement
- Onsite gym & cafeteria
- Day One - Comprehensive Benefits Package
About the Company
- defi SOLUTIONS partners with captives, banks, credit unions, and finance companies to help lenders focus and transform their operations.
- The company offers a suite of originations, servicing, and analytics solutions, along with technology-enabled processing services.
- defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending, backed by Warburg Pincus, Bain Capital Ventures, and Fiserv.
Equal Opportunity
- defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.