Titles Specialist - Call Team - Hybrid at defi AUTO LLC | Buffalo, NY, US | Rezi

Titles Specialist - Call Team - Hybrid at defi AUTO LLC

Titles Specialist - Call Team - Hybrid

defi AUTO LLC · Buffalo, NY, US

Today

Titles Specialist - Call Team - Hybrid

defi AUTO LLC · Buffalo, NY, US

15 hours ago
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About the Role

The Titles Specialist will manage titles for auto retail & lease portfolios for various clients, focusing on inbound phone calls related to title processing. This role requires delivering excellent customer experience, responding to inquiries, and performing title perfection follow-up by contacting DMVs, dealerships, and customers.

Responsibilities

  • Manage titles for auto retail & lease portfolios for various clients.
  • Handle inbound phone calls from customers, clients, and dealers regarding title processing.
  • Respond to questions and provide knowledge on requesting action related to vehicle titles.
  • Perform title perfection follow-up by contacting DMVs, dealerships, and customers.
  • Obtain Notary Public commission within 90 days of employment.

Requirements

  • High School diploma or GED.
  • Minimum one-year experience in high-volume, data entry, and administrative roles.
  • Intermediate proficiency with Windows-based software programs (e.g., MS Word, Excel, Outlook).
  • Ability to demonstrate, comprehend, and apply workplace values.

Skills

  • Customer experience
  • Data entry
  • Administrative
  • MS Word
  • MS Excel
  • MS Outlook

Location

  • Onsite

Work Type

  • Full-time

Experience Level

  • 1+ year experience

Education Level

  • High School diploma or GED

Benefits

  • Paid Training
  • Up to four weeks of PTO per year
  • Tuition Reimbursement
  • Onsite gym & cafeteria
  • Day One - Comprehensive Benefits Package

About the Company

  • defi SOLUTIONS partners with captives, banks, credit unions, and finance companies to help lenders focus and transform their operations.
  • The company offers a suite of originations, servicing, and analytics solutions, along with technology-enabled processing services.
  • defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending, backed by Warburg Pincus, Bain Capital Ventures, and Fiserv.

Equal Opportunity

  • defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.