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About the Role
Lead from the front and play a critical role in reshaping M&S stores for the next generation of customers. This role is on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results.
Responsibilities
- Deliver standout style, sharp service, and strong commercial results.
- Ensure a department that trades strongly, looks brilliant, and delivers five-star service.
- Foster a motivated, multiskilled team who feel supported, challenged, and proud.
- Take clear ownership of standards, safety, availability, and operational excellence.
- Drive strong commercial results through insight, pace, and great leadership.
- Cultivate a culture where people feel valued, developed, and excited to grow with M&S.
- Introduce innovations and enhance the customer experience.
- Embrace digital tools to enhance the customer experience.
- Adapt to the needs of customers and the retail business.
Requirements
- Proven experience leading teams in a fast-paced retail or customer-focused environment.
- Strong commercial awareness with the confidence to use data and insight to drive results.
- Ability to coach, develop, and performance-manage with clarity and empathy.
- Confidence in having constructive, sometimes difficult conversations.
- Resilient, adaptable mindset with the energy to lead through change.
- Digital confidence and a willingness to embrace new ways of working.
- Natural role model for great service, inclusion, and M&S behaviours.
- Leaders who don’t stand still, raise the bar, back their people, and take pride in delivering results the right way.
Skills
- Leadership
- Team Management
- Commercial Awareness
- Data Analysis
- Coaching
- Performance Management
- Communication
- Adaptability
- Digital Literacy
- Customer Service
- Inclusion
Location
- On shop floor
Work Type
- Full-time
Experience Level
- Team Leadership Experience
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Revolutionizing how we work and offering exciting opportunities.
- Aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Embarked on a business transformation and looking for people thrilled by the challenge of introducing innovative, new experiences to the retail world.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.