Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Service Agent role.
Rezi rewrites your resume against Accor Apartments & Realty's job description. Free.
Tailor your resume to this Guest Service Agent role.
Rezi rewrites your resume against Accor Apartments & Realty's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent posting at Accor Apartments & Realty — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent posting at Accor Apartments & Realty — free, in seconds.
About the Role
As a Guest Service Agent, you will be the welcoming face of the hotel, ensuring guests have an exceptional experience from check-in to check-out. You will be responsible for delivering outstanding hospitality and creating memorable moments.
Responsibilities
- Ensure every guest feels like a VIP from check-in to check-out.
- Communicate effectively with guests and colleagues for cohesive collaboration.
- Resolve guest challenges and transform them into positive outcomes.
- Promote hotel amenities and services by understanding products and offerings.
- Share local information on neighborhood hotspots and attractions.
- Accurately handle reservations and manage guest accounts.
Requirements
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multitask and thrive under pressure.
- Strong organizational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Skills
- Customer service
- Communication
- Collaboration
- Multitasking
- Organization
- Time management
Location
- Sydney CBD
Work Type
- Full-time
Experience Level
- Previous experience required
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program for earning status & reward points.
- Access to Accor’s industry-leading training platforms (Accor Academy and Typsy) for career development.
- Opportunity to build a global hospitality network.
- Worldwide career growth opportunities within Accor's extensive network.
About the Company
- Mantra Sydney Central offers guests a selection of studio, one and two bedroom apartments, and open plan family suites.
- Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
- Accor is an inclusive company that welcomes diversity and supports employee growth and learning.
Equal Opportunity
- Accor is an inclusive company, building diverse teams across the globe.
- Everyone has a story and we want to learn yours.