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About the Role

The Manager, Donation Processing is responsible for overseeing all donation processing staff across Canada (excluding Quebec), ensuring the accuracy, timeliness, and consistency of donor data in the CRM system, and managing the processing, acknowledgment, and reconciliation of all donations received, including issuing tax receipts.

Responsibilities

Oversee and manage all daily activities, timelines, and deliverables related to data entry, donation processing, and tax receipt issuance.
Ensure adherence to data integrity and quality standards to maintain up-to-date and accurate donor records.
Prepare reports on data quality, data cleansing, and periodic performance.
Assess current staffing needs based on donation volume to meet service level agreements.
Facilitate the proper storage and archiving of donation-related information.
Provide recommendations on current data entry protocols and donation management processes to ensure consistency and improve efficiency in managing donor data.
Support the national Finance team as needed with reconciliation and adjustment efforts.
Support the DAS team in implementing system changes and upgrades.
Stay current with best practices in data management.
Manage, plan, and track requests and projects from various CCS departments related to donation processing and donor service tasks.
Work in compliance with the Occupational Health and Safety Act and its regulations.
Recruit qualified staff to meet departmental needs.
Manage and coach staff performance against departmental goals and individual results.
Meet regularly with staff to review project progress against the plan.
Lead a team of both in-office and remote contributors across the country and in different time zones.
Foster a high-performance culture that leverages the unique talents and strengths of each team member while encouraging their growth and development.
Contribute to our culture of Belonging, Inclusion, Diversity, and Equity (BIDE) by ensuring all staff feel represented, valued, and heard in all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Perform any other assigned duties.

Requirements

Post-secondary degree with a minimum of three years of fundraising experience in data entry and donation processing, or an equivalent combination of relevant education and experience.
Proven experience in a management or supervisory role with both in-office and remote employees.
Excellent computer skills, proficient in MS Office Suite (Word/Excel/Outlook).
Experience with one or more of the following tools: Salesforce, Luminate, or CRM is an asset.
Knowledge of basic general accounting procedures and CRA requirements for issuing tax receipts is an asset.
Proven ability to work effectively both independently and as part of a team.
Excellent oral and written communication skills.
Proven ability to manage a high volume of work and competing priorities.
Excellent organizational skills and a high attention to detail.
English is required; French or bilingual (French/English) is an asset due to the organization's national scope.
Accommodation will be provided upon request in relation to provincial accessibility legislation applicable to the job.
Employees cannot smoke on or near CCS premises or during CCS-related functions.

Skills

Data Entry
Donation Processing
CRM
Salesforce
Luminate
MS Office Suite
Word
Excel
Outlook
General Accounting Procedures
CRA Tax Receipting
Teamwork
Independent Work
Oral Communication
Written Communication
Time Management
Organizational Skills
Attention to Detail
Staff Management
Coaching
Performance Management
Project Management
Data Management
Data Integrity
Data Quality
Reporting
French Language Proficiency
Bilingualism (French/English)

Location

Toronto, ON

Work Type

Hybrid

Experience Level

Management
Supervisory

Education Level

Post-secondary degree

Salary/Compensations

$71,000 - $81,000 CAD

Benefits

Paid parental leave
Family sick leave
Health insurance

About the Company

The Canadian Cancer Society works tirelessly to save lives, improve quality of life, and lead the collective cancer care journey. With the support of people affected by cancer, volunteers, donors, and communities across the country, we raise funds to invest in transformative cancer research, provide a supportive network for people affected by cancer, and advocate to governments for a healthier future for everyone.
It takes a society to fight cancer, and the Canadian Cancer Society is leading the way.
CCS offers meaningful opportunities to help transform the lives of Canadians affected by cancer.
Our inspiring culture is built on our core values and commitment to making a tangible difference: COURAGE UNITY KINDNESS RIGOR.
We offer a competitive salary, excellent benefits, and a fulfilling work environment where your efforts make a significant impact daily.
At CCS, we celebrate individuality and the strength of diversity.
We are committed to fostering an inclusive and equitable workplace that empowers everyone to take action.
We encourage applications from all qualified individuals, including those from equity-deserving groups such as Indigenous peoples, Black people, people of colour, 2SLGBTQ+ communities, persons with disabilities, veterans, and others who contribute to the richness of our organization.
Together, we unite Canadians to shape the future of cancer care.

Equal Opportunity

CCS is committed to fostering an inclusive and equitable workplace that empowers everyone to take action.
We encourage applications from all qualified individuals, including those from equity-deserving groups such as Indigenous peoples, Black people, people of colour, 2SLGBTQ+ communities, persons with disabilities, veterans, and others who contribute to the richness of our organization.
The Canadian Cancer Society (CCS) subscribes to the principles of employment equity and encourages all qualified candidates to apply.
In accordance with applicable provincial accessibility legislation, accommodations will be provided upon request throughout the recruitment process.