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About the Role
The Scheduling Coordinator II is a senior-level individual responsible for scheduling patient appointments and taking a lead role among the scheduling team, mentoring and training less experienced staff. This role assists in the oversight of front desk and office activity in the absence of the Supervisor.
Responsibilities
- Schedules patient FPA appointments and updates practice management system.
- Collects patient demographics and insurance information and enters into practice management system.
- Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
- May schedule patients appointments for tests or consults.
- May initiate reminder calls for next days appointments.
- Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
- May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
- Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
- May participate and offer input into the Performance Appraisal process with the Supervisor.
- Performs other related duties.
Requirements
- High School diploma/GED
- 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
Experience Level
- Senior level
Education Level
- High School diploma/GED
Salary/Compensations
- $19.02 - $28.53 Hourly
About the Company
- Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across eight hospitals, more than 400 outpatient practices, and more than 300 labs.
- The system includes a school of nursing, a leading school of medicine, and graduate education.
- Mount Sinai advances health by tackling complex healthcare challenges, discovering and applying new scientific knowledge, developing safer treatments, educating future medical leaders, and supporting communities with high-quality care.
- The Health System integrates hospitals, labs, and schools to offer comprehensive health care solutions from birth through geriatrics.
- Innovative approaches like artificial intelligence and informatics are leveraged, with patients' medical and emotional needs at the center of all treatment.
- The system comprises over 9,000 primary and specialty care physicians, 13 joint-venture outpatient surgery centers, and over 30 affiliated community health centers.
- Mount Sinai is consistently ranked by U.S. News & World Report's Best Hospitals, receiving high 'Honor Roll' status.
- Specific rankings include No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in several other specialties.
- New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.
- Mount Sinai Kravis Children's Hospital is ranked among the country's best in several pediatric specialties.
- The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding.
- Newsweek's 'The World's Best Smart Hospitals' ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity
- The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
- We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
- We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
- Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.