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The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.

Process customer requests to ensure satisfaction.
Maintain accurate market data inventory using Calero’s MDM software.
Reconcile and process vendor invoices, investigating and resolving discrepancies.
Prepare, verify, and distribute reports.
Support development and maintenance of bespoke client functionality.
Coordinate software updates globally, including internal testing.
Assist customers with User Acceptance Testing.
Participate in regular service review meetings and conference calls.
Monitor and report on Service Level Agreement metrics.
Continuously review and audit processes for performance and compliance.
Promote managed service activities, features, and projects to customers.
Become a subject matter expert in assigned customer's market data services.
Demonstrate the value of solutions and ensure managed services meet expectations.
Own and maintain up-to-date customer process documentation.
Raise and manage Help Desk tickets to resolution for system issues.
Perform related duties as assigned.
Maintain compliance with all company policies and procedures.
Evaluate processes and automate where possible.
Conduct regular client meetings.
Answer questions during meetings, providing background and detail.

Experience in analyzing data sets.
Previous office/professional environment experience (e.g., internship) involving Excel.
Data entry knowledge.
Ability to write formal emails.
Confident in a customer-facing role.
Excellent verbal and written communication skills.
Strong organizational skills and time management.
Good overall computer proficiency (MS Office – Word, Outlook, etc.).
Ability to meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within given parameters.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Junior MDM Analyst - US at TELESOFT LLC DBA CALERO

Junior MDM Analyst - US